Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries.
- Rent enquiries including difficulties paying your rent
- Mutual exchange applications
- Tenancy changes
They don't deal with repairs or anti-social behaviour issues.
In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income.