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Calling to report a repair?

If you call us we will ask you to confirm who you are. Please have your National Insurance number or your tenancy account reference ready.

Council tenants

Crawley Homes policies

Policy documents and the annual report for Crawley Homes

Crawley Homes policies

Crawley Homes performance

How we measure tenant satisfaction and our performance against six key areas.

  • Performance of Crawley Homes
  • Tenant satisfaction measures

New council tenants

Information and guidance for our new tenants

  • Forge Wood housing developments
  • New build home user guides
  • Moving into your council house
  • Crawley Homes lettable standard

Your tenancy

Support for Crawley Homes tenants.

  • Tenancy agreement
  • Housing Officers
  • Ending a council tenancy
  • Home contents insurance
  • Tenancy changes
  • Buying your council house

Your rent

How to pay your rent and help with money and debt.

  • 53 week rent year
  • Rent payments
  • Behind with your rent
  • Money and debt advice

Repairs and maintenance

Keeping your home safe and in good repair.

  • Crawley Homes contractor code of conduct
  • Crawley Homes stock condition survey
  • Report a repair
  • Adaptations to your home
  • Fire safety
  • Gas safety
  • Permissions for improvements
  • Planned maintenance
  • Rechargeable repairs
  • Works within our properties
  • Energy efficient homes
  • Condensation, damp and mould

Tenant engagement

Tenant and resident surveys and neighbourhood inspections.

  • Housing complaints
  • Resident engagement calendar
  • Tenant and resident feedback
  • Tenant and resident engagement

Crawley Homes management team

Our management team oversee the work of Crawley Homes. Get an overview of their roles and responsibilities.

Crawley Homes management team

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