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  1. Home
  2. Housing

Calling to report a repair?

If you call us we will ask you to confirm who you are. Please have your National Insurance number or your tenancy account reference ready.

Council tenants

Performance and service information

How our services are performing, our policies and service standards

  • Crawley Homes management team
  • Crawley Homes performance
  • Crawley Homes' policies
  • Crawley Homes’ customer service standards
  • Crawley Homes’ newsletters and annual reports
  • Tenant satisfaction measures

New council tenants

Information and guidance for our new tenants

  • Forge Wood housing developments
  • New build home user guides
  • Moving into your council house
  • Crawley Homes lettable standard

Your tenancy

Support for Crawley Homes tenants.

  • Tenancy agreement
  • Housing Officers
  • Ending a council tenancy
  • Home contents insurance
  • Tenancy changes
  • Buying your council house

Your rent

How to pay your rent and help with money and debt.

  • 53 week rent year
  • Rent statements
  • Rent payments
  • Behind with your rent
  • Money and debt advice

Repairs and maintenance

Keeping your home safe and in good repair.

  • Crawley Homes stock condition survey
  • Crawley Homes' contractor code of conduct
  • Crawley Homes' surveyors
  • Report a repair
  • Adaptations to your home
  • Fire safety
  • Gas safety
  • Permissions for improvements
  • Planned maintenance
  • Rechargeable repairs
  • Works within our properties
  • Energy efficient homes
  • Condensation, damp and mould

Working with tenants and residents

Tenant and resident surveys and neighbourhood inspections.

  • Housing complaints
  • Resident engagement calendar
  • Tenant and resident feedback
  • Tenant and resident engagement

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