Accessibility statement

We are continually working to improve the experience of using this website. We want to ensure is easy to use and accessible for everyone. 

The text should be clear and simple to understand and you should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using screen reader software

Scope of this statement

This accessibility statement applies to

How accessible this website is

Parts of this website are not fully accessible:

  • some tables do not have row headings
  • some heading elements are not consistent
  • some images do not have image descriptions
  • some buttons are not correctly identified
  • some error messages are not clearly associated with form controls
  • many older documents are in PDF format and are not accessible or have poor colour contrast
  • online services provided on our behalf by third parties may not be fully accessible, we are working with all partners to ensure these sites are made accessible

What we are doing to improve accessibility

We are urgently fixing content which fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard, to meet AAA where possible.

  • we are reducing the number of documents on this website, replacing them with HTML content where possible.  Older pdf files will be replaced with accessible versions, or removed
  • we are updating all headings to ensure they are in the correct order
  • training for staff on how to create accessible pages and documents

We will update this page as issues are fixed.

Feedback and contact information

We welcome your feedback on the accessibility of this website.

If you encounter any accessibility issues or need information on this website in a different format, like accessible PDF, large print, easy read, audio recording or braille email and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, audio, braille, BSL or large print

We'll consider your request and get back to you in 10 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service.

Technical information about accessibility on this website

Crawley Borough Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  1. some content looks like headings but is not. This makes it difficult for screen reader users to navigate the page. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships). This will be fixed by 30 September 2022.
  2. images on some pages do not always have suitable image descriptions. Users of assistive technologies may not have access to information conveyed in images. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content) and will be fixed by 30 September 2022.
  3. some pages have duplicate titles. This may make it difficult for users to orient themselves and find the right content. This fails WCAG 2.4.2 success criterion (Page Titled) and will be fixed by 30 September 2022.
  4. some pages cannot be found through more than one type of navigation. This fails WCAG 2.1 success criterion 2.4.5 (Multiple Ways) and will be fixed by 30 September 2022.
  5. some error messages in web forms are not clearly associated with form controls. This fails WCAG 2.1 success criterion 3.3.3 Error Suggestion (Level AA) and will be fixed by 30 September 2022.
  6. many documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format. This will be fixed by 30 September 2022.
  7. the logo image has poor contrast on focus. This fails WCAG 2.1 success criterion 1.4.3 Contrast (Minimum) and will be fixed by 17 March 2022.
  8. some tables do not have table row headers when needed. This means assistive technologies will not read the tables correctly. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships) and will be fixed by 31 August 2022.

Content that’s not within the scope of the accessibility regulations

PDFs and non-HTML documents

Many documents are not accessible in a number of ways including missing text alternatives and missing document structure.

Disproportionate burden

We aim to make this website accessible to everyone and have not identified any content that qualifies as a disproportionate burden.

Preparation of this accessibility statement

This statement was prepared on 30 March 2020. It was last reviewed on 10 March 2022.

How we tested this website

  • we use the Web Content Accessibility Guidelines V2.1 level A, level AA and level AAA to check how accessible our website is.
  • we use Lighthouse, a11y, WebAIM, WAVE, Axe and Siteimprove to test and monitor our website for accessibility updates.
  • we use the PDF Accessibility Checker tool and Adobe Acrobat Pro to test PDF documents for accessibility
  • we use Hemingway to test our content for readability.