The town hall is currently closed due to the coronavirus outbreak. Our phone lines may be very busy, so please use our online services at myCrawley where you can.
Tell us what you think about our services – we are always glad to hear from you.
If you want to tell us about something we have done well, if there's something you want to feedback about our services or if you would like to make a formal complaint, this page will tell you how.
Use our feedback form to tell us what you think about our services, make a compliment or a formal complaint.
Our commitment to you
As a council, we are committed to delivering a high quality service. We aim to achieve the highest possible standards. However, despite our best intentions and hard work, things can go wrong. When this happens, we want to hear about it so that we can explain things and put them right.
We try to deal with all complaints in confidence but there may be times when this may not be possible. In these circumstances, we will discuss this with you. We know that making a complaint can take up your time and can be a daunting experience that is why we treat every complaint seriously and think of them as an opportunity to improve our services.
If you are dissatisfied with the service you have received you should in the first instance contact the relevant department who may be able to resolve the problem quickly without having to use the formal complaints procedure. Read our Complaints Procedure in full for more information.