Community Trigger

The Community Trigger is intended to encourage a collaborative problem-solving approach amongst the police, council and other relevant bodies when dealing with serious and persistent cases of ASB and hate crime, and to identify whether further action can be taken to resolve the problem.

The Community Trigger does not replace organisations' own complaints procedures, and you still have the opportunity to complain to the Ombudsman or Independent Police Complaints Commission if you are unhappy about the service you have received from an individual or service.

When and how to use the Community Trigger - questions and answers

What is anti-social behaviour?

For the purposes of the Community Trigger, anti-social behaviour is defined as behaviour causing harassment, alarm or distress to a member, or members, of the public.

When can you use the Community Trigger?

You must have reported at least three separate incidents of anti-social behaviour or hate crime to the police, council or, if you are a housing association tenant, to your landlord in the last six months. Each incident needs to have been reported within one month of the incident taking place.

How do you activate the Community Trigger?

  • Fill out the eform below
  • Contact your housing association, the council or the police for a paper form
  • Call your housing association, the council or the police and provide the relevant details over the telephone
Make a Community Trigger activation request

What happens if you activate the Community Trigger?

  • You application will be reviewed by the relevant bodies involved in your case
  • You will be told whether or not your case meets the Community Trigger criteria
  • If it does not, you may be given advice on what else you can do
  • If your case does meet the criteria, the relevant bodies will carry out a review of your case. They will consider what actions have been taken, and whether other actions need to be taken
  • You will be allocated a single point of contact and they will keep you updated on your Community Trigger  application, including what the outcome of the review is, and if any recommendations for future action are made

How many activations have there been in Crawley?

See the table below for an annual breakdown of:

  • Community Trigger activations received
  • Times the threshold for review was not met
  • Anti-social behaviour case reviews carried out
  • Anti-social behaviour case reviews that resulted in recommendations being made
Year
Community Trigger activations received
Times the threshold for review was not met
Anti-social behaviour case reviews carried out
Anti-social behaviour case reviews that resulted in recommendations being made
Year:
2014
Community Trigger activations received:
1
Times the threshold for review was not met:
0
Anti-social behaviour case reviews carried out:
1
Anti-social behaviour case reviews that resulted in recommendations being made:
1
Year:
2015
Community Trigger activations received:
1
Times the threshold for review was not met:
0
Anti-social behaviour case reviews carried out:
1
Anti-social behaviour case reviews that resulted in recommendations being made:
1
Year:
2016
Community Trigger activations received:
0
Times the threshold for review was not met:
0
Anti-social behaviour case reviews carried out:
0
Anti-social behaviour case reviews that resulted in recommendations being made:
0
Year:
2017
Community Trigger activations received:
0
Times the threshold for review was not met:
0
Anti-social behaviour case reviews carried out:
0
Anti-social behaviour case reviews that resulted in recommendations being made:
0
Year:
2018
Community Trigger activations received:
0
Times the threshold for review was not met:
0
Anti-social behaviour case reviews carried out:
0
Anti-social behaviour case reviews that resulted in recommendations being made:
0
Year:
2019
Community Trigger activations received:
2
Times the threshold for review was not met:
1
Anti-social behaviour case reviews carried out:
2
Anti-social behaviour case reviews that resulted in recommendations being made:
2
Year:
2020
Community Trigger activations received:
2
Times the threshold for review was not met:
0
Anti-social behaviour case reviews carried out:
2
Anti-social behaviour case reviews that resulted in recommendations being made:
2
Year:
2021
Community Trigger activations received:
2
Times the threshold for review was not met:
1
Anti-social behaviour case reviews carried out:
1
Anti-social behaviour case reviews that resulted in recommendations being made:
1

Further help

If you or someone you know would like help with understanding the Community Trigger contact us at either of the following addresses:

Crawley Borough Council
Town Hall
The Boulevard
Crawley
RH10 1UZ

Sussex Police
Neighbourhood Policing Team
Crawley Police Station
Northgate Avenue
Crawley
RH10 8BF

If you are a housing association tenant you can also contact your landlord at their address.