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Street care standards

Grass cutting

Grass verges and roundabouts are litter picked, cut and strimmed during the growing season (March-November). Exact timings depend on weather conditions.

Hedge cutting

Hedges are trimmed twice a year. We avoid hedge cutting during the nesting period (March-August).

Street cleaning

Neighbourhoods are mechanically swept and litter picked once every month. Litter is collected from main roads more often and from shopping parades and the town centre daily. Litter and dog bins are emptied at least weekly, depending on level of use.

Shrub bed maintenance

Neighbourhood shrub beds are visited throughout the year, to be pruned, weeded and have litter removed.

Tree care

Some street trees are owned and maintained by us, and some by West Sussex County Council. The trees we own are inspected on a programmed basis. 

We can only do work to trees that are dead, dying, and dangerous, severely obstructing access or damaging property.

Work timescales

Problem reported to us
Time taken to rectify 
Fly posting 
Five working days 
Fly tipping 
Two working days (longer if under investigation) 
Offensive/racist – one working day. Other – five working days
When litter pickers are next in the neighbourhood (monthly)
Missed bins
One working day (must be reported within two days of normal collection) 
Trees (dead, dying, dangerous)
Prioritised by level of urgency