Resident parking questions

Here are answers to some commonly asked questions about resident parking.

Why are the permits now digital?

There are numerous benefits to using a digital permit system. These include:

  • Reducing the impact we have on the environment by not issuing paper permits and plastic permit holders
  • Added convenience for customers being able to manage parking, at any time, rather than having to visit the Town Hall and wait for physical permits to be produced and posted

How do I able to purchase my on-street parking permit (residents, non-residents, visitor permits)?

You can purchase your permits online via MiPermit. You will need to set up an account before purchasing or renewing your permit online. You will need to upload the required proof, including proof of residency (a bank statement or utility bill dated within the last three moths) and vehicle registration (V5C) document. Please ensure you have taken a picture or scanned a copy of the required proof before you start your application or have the documents to hand to upload.

How will my visitors be able to park?

You can purchase visitor permits online via MiPermit. You will need to upload supporting evidence and then you’ll be able to enter your visitor’s details onto the system.

If I have books of paper resident visitor permits can I still use these?

Yes, if you still have a stock of resident visitor permits, these are still valid.

I am a tradesperson and want to buy a dispensation as I need to have my work vehicle close to where I am working. How do I purchase a dispensation?

What if I require regular visits from carers?

We can issue you with a carer's permit which is free if you are recieve Disability Living Allowance, the higher rate of Personal Independence Payment or Attendance Allowance. There is a small annual cost if you do not recieve any of these.

I need some parking bays suspended. How do I arrange that?

You can apply for a bay suspension online via MiPermit. You will be required to submit information about the bay(s) and for how long you require the suspension.

I have a healthcare permit which is valid across West Sussex Controlled Parking Zones. How will I renew or apply for the permit?

You can buy a healthcare permit online via MiPermit. You will need to set up an account before purchasing or renewing your permit online. You will need to upload the required proof, a statement of need from your employer based in Crawley. Please ensure you have taken a picture or scanned a copy of the required proof before you start your application or have the documents to hand to upload. If your employer is not based in Crawley please apply to the relevant council.

Visit our resident and business parking permits page to purchase a permit.

I have applied for a permit. How do I know whether my application has been accepted and whether it is active?

A notification email will be sent when the permit is active. There is nothing to display in the vehicle when using digital permits. If your application is unsuccessful, you will receive an email explaining the reasons why.

How do I apply for a permit or renew my permit if I do not have access to a computer?

You can call us on 01293 438696 to make an appointment. You must bring all supporting documentation and a payment card. Alternatively you can ask family or friends for assistance.

How do I make payment for a Penalty Charge Notice (PCN) I have received?

Payments for PCNs can be made through our website or the automated telephone line. Find out more about PCNs.

I am a blue badge holder and receive my first resident permit for free. How does this work?

You can apply for a free of charge resident Blue Badge permit via the our portal on the MiPermit website.

Once you have set up an account on MiPermit and registered your adress you will need to log into the MiPermit website, select 'Buy digital permits' then 'Resident permits' and then select the permit type from the drop down list.

Why isn’t my road included?

The scheme is monitored and if necessary expanded to include other roads. If you feel your road should be included in the parking scheme, email parking@westsussex.gov.uk.

Where can I park?

Each road within the scheme is marked with bays reserved for permit holders at certain times of the day. Outside these times, anyone can park there.

Permit holders can park within the bays anywhere in that zone, not just their own street. It will not be possible to guarantee anyone a permanent space outside their home.

What if I have more than one car?

Each vehicle parked on the road during the controlled hours must display a valid permit.

If you make use of more than one vehicle but only ever park one at a time (for example, company cars) a shared permit can be applied for. The registration must always be changed to the vehicle parked in the controlled parking zone during the prescribed hours.

How much will a permit cost me?

Why do I need to pay?

The money collected from the purchasing of permits is used to employ Civil Enforcement Officers (CEO’s) to enforce the scheme.

It also to covers administrative costs and maintenance of the signs and lines. Any excess funds are put into other road scheme related projects.

Who can buy a permit?

Any resident within a zone (excluding new developments and certain property conversions), who owns a vehicle is entitled to buy a permit. Proof of residence and vehicle ownership will be required at the time of purchase.

How will the scheme be enforced?

We employ Civil Enforcement Officers to enforce the scheme. Any cars parked in contravention of parking restrictions may receive a penalty charge notice.