Know it's us
Communications from Crawley Borough Council
We want you to be sure that when someone contacts you saying they represent Crawley Borough Council that it is genuine.
We use different methods to contact you, sometimes working with partner organisations or contractors. So you can be sure that it's really us, bookmark this page to see our current and upcoming communication plans. Regular communication, such as reminders are not included.
Team
Method
Reason
Information requested
Start date
End date
Team:
Electoral Services
Method:
Email from elections@crawley.gov.uk or letter
Reason:
Postal vote refresh required
Information requested:
Renewal of postal votes
Start date:
12/05/2025
End date:
Ongoing
Team:
Crawley Homes
Method:
Home visits, letters, telephone calls
Reason:
Rebranding of Wates and Liberty
Information requested:
none
Start date:
01/07/2025
End date:
Ongoing
Team:
Crawley Homes
Method:
Home visits by appointment. We may contact you by email, letter or phone to make the appointment.
Reason:
To complete a stock condition survey. Keegans, Impartlinks and PM+ and our surveyors are completing these surveys
Information requested:
Information about our properties to help us plan future works
Start date:
April 2025
End date:
May 2027
Team:
Crawley Homes
Method:
Text messages and telephone calls from Keegans or Energy Specifics
Reason:
Energy efficiency project
Information requested:
To arrange appointments to survey selected tenants’ homes
Start date:
01/11/2024
End date:
01/11/2025
Team:
Council Tax
Method:
Email from ctxebilling@crawley.gov.uk
Reason:
Go paperless and win - enrolment onto ebilling for all Council Tax residents that we hold an email address for unless they choose to opt out.
Information requested:
A 'no' response if they don't wish to be an ebilling customer
Start date:
07/11/2025
End date:
Ongoing
Avoid scams at home and online
Fraudulent emails are on the rise and scams are becoming more sophisticated so we all need to be vigilant in order to stay safe from cybercrime.
Find out how to spot signs of a scam or what to do if you've already responded in the NCSC's scam guidance.