Know it's us

Communications from Crawley Borough Council

We want you to be sure that when someone contacts you saying they represent Crawley Borough Council that it is genuine. 

We use different methods to contact you, sometimes working with partner organisations or contractors. So you can be sure that it's really us, bookmark this page to see our current and upcoming communication plans. Regular communication, such as reminders are not included.

Team
Method
Reason
Information requested
Start date
End date
Team:
Elections
Method:
Email from crawley.electoral.services@notifications.service.gov.uk
Reason:
Annual canvass for elections
Information requested:
Confirmation / change of details
Start date:
21/08/2024
End date:
November 2024
Team:
Council Tax
Method:
Letter from Revenues Services
Reason:
Second home review
Information requested:
Confirmation of any changes
Start date:
01/11/2024
End date:
31/03/2025
Team:
Crawley Homes
Method:
Letters and phone calls from Cenergist
Reason:
To reduce the water consumption of Crawley Homes properties
Information requested:
Arranging appointments to install water saving technology
Start date:
05/12/2022
End date:
05/12/2024
Team:
Crawley Homes
Method:
Emails, letters, text and telephone calls from Acuity
Reason:
Tenant satisfaction survey. Not all tenants will get a survey
Information requested:
Tenant satisfaction with aspects of the service
Start date:
28/10/2024
End date:
09/12/2024
Team:
Crawley Homes
Method:
Home visits by appointment
Reason:
To complete a stock condition survey
Information requested:
Information about our properties to help us plan future works
Start date:
May 2024
End date:
May 2027

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Find out how to spot signs of a scam or what to do if you've already responded in the NCSC's scam guidance