Know it's us

Communications from Crawley Borough Council

We want you to be sure that when someone contacts you saying they represent Crawley Borough Council that it is genuine. 

We use different methods to contact you, sometimes working with partner organisations or contractors. So you can be sure that it's really us, bookmark this page to see our current and upcoming communication plans. Regular communication, such as reminders are not included.

Team
Method
Reason
Information requested
Start date
End date
Team:
Electoral Services
Method:
Email from elections@crawley.gov.uk or letter
Reason:
Postal vote refresh required
Information requested:
Renewal of postal votes
Start date:
12/05/2025
End date:
Ongoing
Team:
Crawley Homes
Method:
Home visits, letters, telephone calls
Reason:
Rebranding of Wates and Liberty
Information requested:
none
Start date:
01/07/2025
End date:
Ongoing
Team:
Crawley Homes
Method:
Home visits by appointment. We may contact you by email, letter or phone to make the appointment.
Reason:
To complete a stock condition survey. Keegans, Impartlinks and PM+ and our surveyors are completing these surveys
Information requested:
Information about our properties to help us plan future works
Start date:
April 2025
End date:
May 2027
Team:
Council Tax
Method:
Email from ctxebilling@crawley.gov.uk
Reason:
Go paperless and win - enrolment onto ebilling for all Council Tax residents that we hold an email address for unless they choose to opt out.
Information requested:
A 'no' response if they don't wish to be an ebilling customer
Start date:
07/11/2025
End date:
Ongoing
Team:
Council Tax
Method:
Social Media, email from ctxebilling@crawley.gov.uk, A5 Flyer
Reason:
Council Tax 2026/27 Prize Draw, Go paperless and win!
Information requested:
Council tax account ref and email address
Start date:
16/12/2025
End date:
28/02/2026
Team:
Crawley Homes
Method:
Telephone call or email
Reason:
Collecting information from tenants to report to the Regulator of Social Housing
Information requested:
Level of tenant satisfaction
Start date:
28/1/2026
End date:
27/3/2026

Avoid scams at home and online

Fraudulent emails are on the rise and scams are becoming more sophisticated so we all need to be vigilant in order to stay safe from cybercrime.

Find out how to spot signs of a scam or what to do if you've already responded in the NCSC's scam guidance.