Know it's us
Communications from Crawley Borough Council
We want you to be sure that when someone contacts you saying they represent Crawley Borough Council that it is genuine.
We use different methods to contact you, sometimes working with partner organisations or contractors. So you can be sure that it's really us, bookmark this page to see our current and upcoming communication plans. Regular communication, such as reminders are not included.
Team
Method
Reason
Information requested
Start date
End date
Team:
Crawley Homes
Method:
Home visits by appointment. We may contact you by email, letter or phone to make the appointment.
Reason:
To complete a stock condition survey
Information requested:
Information about our properties to help us plan future works
Start date:
April 2025
End date:
May 2027
Team:
Council Tax
Method:
Email from DoNotReply@crawley.gov.uk / text message from CrawleyBC
Reason:
Win your Council Tax free for one year (2025/26) by signing up to Electronic Billing for your Council Tax bill through MyCrawley
Information requested:
Residents' email address
Start date:
05/12/2024
End date:
28/02/2025
Team:
Council Tax
Method:
Letter from Revenues Services
Reason:
Second home review
Information requested:
Confirmation of any changes
Start date:
01/11/2024
End date:
31/03/2025
Team:
Crawley Homes
Method:
Text messages and telephone calls from Keegans or Energy Specifics
Reason:
Energy efficiency project
Information requested:
To arrange appointments to survey selected tenants’ homes
Start date:
01/11/2024
End date:
01/11/2025
Team:
Crawley Homes
Method:
Letters and phone calls from Cenergist
Reason:
To reduce the water consumption of Crawley Homes properties
Information requested:
Arranging appointments to install water saving technology
Start date:
05/12/2022
End date:
05/12/2024
Team:
Crawley Homes
Method:
Emails, letters, text and telephone calls from Acuity
Reason:
Tenant satisfaction survey. Not all tenants will get a survey
Information requested:
Tenant satisfaction with aspects of the service
Start date:
28/10/2024
End date:
09/12/2024
Avoid scams at home and online
Fraudulent emails are on the rise and scams are becoming more sophisticated so we all need to be vigilant in order to stay safe from cybercrime.
Find out how to spot signs of a scam or what to do if you've already responded in the NCSC's scam guidance.