Know it's us

Communications from Crawley Borough Council

We want you to be sure that when someone contacts you saying they represent Crawley Borough Council that it is genuine. 

We use different methods to contact you, sometimes working with partner organisations or contractors. So you can be sure that it's really us, bookmark this page to see our current and upcoming communication plans.  Regular communication, such as reminders are not included.

Team
Method
Reason
Information requested
Start
End
Team:
Revenues Services
Method:
Encouragement email from Revenues Services
Reason:
Contacting residents to encourage sign up to ebilling for Council Tax bills
Information requested:
Requesting authorisation to use contact email address to set up ebilling
Start:
13/10/2022
End:
27/10/2022
Team:
Electoral Services
Method:
Emails and letters (forms) posted from Electoral Services
Reason:
Annual review of the electoral register
Information requested:
Directed to householdresponse.com/crawley to provide household information
Start:
29/7/2022
End:
30/11/2022
Team:
Council Tax
Method:
Letters from Corporate Finance
Reason:
Contacting residents to encourage online applications
Information requested:
Directed to an online form to provide details
Start:
23/5/2022
End:
30/11/2022
Team:
Crawley Homes
Method:
Letter about garages
Reason:
Changes to garage tenancies
Information requested:
Renew/end tenancy and return new tenancy agreement
Start:
3/11/2022
End:
10/11/2022
Team:
Crawley Homes
Method:
Emails with link to survey
Reason:
Gather information from Lifeline users
Information requested:
Questions about Lifeline service
Start:
15/11/2022
End:
30/11/2022
Team:
Crawley Homes
Method:
Letters and phone calls from Cenergist
Reason:
To reduce the water consumption of Crawley Homes properties
Information requested:
Arranging appointments to install water saving technology
Start:
05/12/2022
End:
05/12/2024
Team:
Crawley Homes
Method:
Emails with link to survey
Reason:
Gather feedback from tenants on external wall insulation (EWI) work
Information requested:
Comments on EWI works
Start:
21/12/2022
End:
27/01/2023

Avoid scams at home and online

Fraudulent emails are on the rise and scams are becoming more sophisticated so we all need to be vigilant in order to stay safe from cybercrime.

Find out how to spot signs of a scam or what to do if you've already responded in the NCSC's scam guidance.