The following privacy notice applies to Revenues (Council Tax and Non Domestic Rates).

This notice explains how personal information is going to be used, what it is used for, who it might be shared with and why and for how long it is to be kept.

• name and address
• contact details (including telephone numbers and email address)
• Direct Debit bank account details
• employer details
• financial information (income and expenditure)
• legal interest in property

Contact details may be provided directly by you, collected during contact with us (including through the Contact Centre), supplied by agents on your behalf or obtained from other services where relevant. 

We collect information in order to:

• issue bills, reminders and statutory notices
• send additional communications such as reminders or notifications to help you manage your account
• deliver services and support to you
• manage those services we provide to you
• train and manage the employment of our workers who deliver those services
• help investigate any worries or complaints you have about your services
• keep track of spending on services
• check the quality of services
• prevent and detect fraud in the use of public funds

Where we hold an email address, we may use it to send correspondence electronically where permitted. This includes bills and reminder notices. You can opt out of electronic communications at any time. Some statutory notices will be issued in paper form by post. 

Crawley Borough Council (CBC) is registered as a Data Controller with The Information Commissioner’s Office (Registration Number Z5327706).

We comply with The Data Protection Act 2018 and the GDPR.

We ensure that your personal data is processed fairly, kept safe and secure and retained for no longer than is necessary.

Our Data Protection Officer (DPO) is the Head of Governance, People and Performance. If you have any concerns or questions about how we look after your personal information, email dpo@crawley.gov.uk.

Processing is necessary for:

• compliance with a legal obligation
• the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller

We pass data to:

• internal departments
• other local authorities (for purposes of collection of Council Tax)
• central government
• other third-party organisations, as allowed by law
• other partner agencies that provide services on our behalf
• agencies with whom we have a duty to co-operate, such as the police
• Department for Works and Pensions
• HM Court Services
• enforcement agencies contracted to perform collection duties on our behalf

We will not share data with third-parties for marketing purposes.

Any information we hold about you in the Council Tax records will be used for the billing, collection and recovery of Council Tax and to enable us to carry out and perform our statutory duties.

We are under a duty to protect funds we administer. To do this it may also share the information with other bodies responsible for auditing or administrating public funds for the prevention and detection of crime. It may also share information provided to it amongst its own departments to improve working practices and the delivery of services for which they are responsible. By sharing this information between council departments (on a strictly controlled and regulated basis), the council intends to allow re-use of information from its Council Tax database. This will include checking proof of residence for debt recovery purposes. The information may also be matched to other data held by the council to prevent and detect erroneous claims.

Council Tax commenced on 1st April 1993 and in some circumstances the amount of Council Tax payable can be reduced from this date. In order therefore that we are able to correctly adjust and refund any money that is due, records are retained from this date.

Non Domestic Rates came into effect on 1 April 1990, and in some circumstances the amount of rates payable can be reduced from this date. In order therefore that we are able to correctly adjust and refund any money that is due, records are retained from this date.

You have the right to:

• Be informed of data processing (which is covered by this privacy notice).
• Access your personal information (known as a Subject Access Request).
• Have inaccuracies corrected.
• Have information erased.
• Restrict processing.
• Data portability.
• Intervention in respect of automated decision making/profiling.
• Withdraw Consent (see below)
• Complain to the Information Commissioner’s Office (see below)

To exercise any of these rights please contact our Data Protection Officer.

The lawful basis upon which CBC process personal data is set out in this notice.  However, where personal data is solely processed on the basis of consent, you will have the right to withdraw that consent.

If you have any worries or questions about how your personal information is handled please contact our Data Protection Officer.

For independent advice about data protection, privacy and data rights, you can contact the Information Commissioner’s Office (ICO):

• Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire DK9 5AF
• Tel:  0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
• Visit ico.org.uk
• Email casework@ico.org.uk