We want to ensure that all websites owned by us are easy to use and accessible for everyone. The statements below are for websites built and hosted on our behalf.

On all websites, the text should be clear and simple to understand, and you should be able to:

• Zoom in up to 300% without problems
• Navigate most of the website using just a keyboard
• Navigate most of the website using speech recognition software
• Listen to most of the website using screen reader software

This accessibility statement applies to Crawley Borough Council online payment portal.

Parts of this website are not fully accessible:

• Some heading elements are not consistent
• Some images do not have image descriptions
• Some buttons are not correctly identified
• Some error messages are not clearly associated with form controls
• Some links to 3rd party payment plugins do not fully comply with HTML validation (for example, Visa Checkout), these links are outside of Pay360 control

We are urgently fixing content which fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard, to meet AAA where possible.

We will update this page as issues are fixed.

We welcome your feedback on the accessibility of this website.

If you encounter any accessibility issues or need information on this website in a different format, like accessible PDF, large print, easy read, audio recording or braille email webmaster@crawley.gov.uk and tell us:

• the web address (URL) of the content
• your name and email address
• the format you need, for example, audio, braille, BSL or large print

We'll consider your request and get back to you in 10 working days.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service.

Crawley Borough Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

The content listed below is non-accessible for the following reasons.

1. Some content looks like headings but is not. This makes it difficult for screen reader users to navigate the page. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships). This will be fixed by 30 September 2023.
2. Images on some pages do not always have suitable image descriptions. Users of assistive technologies may not have access to information conveyed in images. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content) and will be fixed by 30 September 2023.
3. Some error messages in web forms are not clearly associated with form controls. This fails WCAG 2.1 success criterion 3.3.3 Error Suggestion (Level AA) and will be fixed by 30 September 2023.
4. Some tables do not have table row headers when needed. This means assistive technologies will not read the tables correctly. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships) and will be fixed by 31 August 2023.

We aim to make this website accessible to everyone and have not identified any content that qualifies as a disproportionate burden.

This statement was prepared on June 2021. The testing was carried out by the Pay360 Quality Assurance team.