There are numerous benefits to using a digital permit system. These include:

• Reducing the impact we have on the environment by not issuing paper permits and plastic permit holders
• Added convenience for customers being able to manage parking, at any time, rather than having to visit the Town Hall and wait for physical permits to be produced and posted

Permits will be able to be purchased online on our permits page via MiPermit. You will need to set up an account before purchasing or renewing your permit online. You will need to upload the required proof, for example, proof of residency and vehicle registration (V5C) document. Please ensure you have taken a picture or scanned a copy of the required proof before you start your application or have the documents to hand to upload.

You will be able to purchase your visitor permits online on our permits page via MiPermit. You will need to upload supporting evidence and then you’ll be able to enter your visitor’s details onto the system.

Yes, if you still have a stock of resident visitor permits, these will still be valid once permits are digitalised.

You can purchase your dispensation online on our permits page via MiPermit.

You will be able to apply for a bay suspension online on our permits page via MiPermit. You will be required to submit information about the bay(s) and for how long you require the suspension.

For now, paper permits will be issued. You can apply online and Parking Services will take payment over the phone for these permits.

A notification email will be sent when the permit is active. There is nothing to display in the vehicle when using digital permits. If your application is unsuccessful, you will receive an email explaining the reasons why.

You can call us on 01293 438696 and a paper application will be sent to you with a covering letter as to what documentation will need to be returned with the form (copies only). Once the application has been returned us, you will be required to telephone MiPermit to make payment by phone. Postal applications can take up to 10 days to process.

Payments for PCNs can still be made through our website or the automated telephone line.

You can call the MiPermit team on 0345 520 7007 between 8am and 6pm Monday to Friday, 8am and 4pm on Saturday and 10am and 4pm on Sunday.

The team will ask questions to ensure the person is eligible to purchase resident visitor permits, for example ensuring they live within the controlled parking zone, and then take payment for the permit and advise the customer how it works.

No, there is no action for you to take. You will receive an email or letter when your existing permit is due to expire with details on how to renew your permit digitally.

You will receive a renewal email or letter when your existing permit is due to expire with details on how to renew your permit digitally.

You will be able to apply online and provide the relevant evidence and an account will be set up for you.

Email the Parking Services Team at parking.services@crawley.gov.uk with the details of the permit (permit number, VRM and expiry date) and your address.

If you need a refund for any full outstanding months on your paper permit you will also need to provide us with the name of your bank, the account holder’s name, account number and sort code.

The scheme is monitored and if necessary expanded to include other roads. If you feel your road should be included in the parking scheme, contact West Sussex County Council

Each road within the scheme is marked with bays reserved for permit holders at certain times of the day. Outside these times, anyone can park there.

Permit holders can park within the bays anywhere in that zone, not just their own street. It will not be possible to guarantee anyone a permanent space outside their home.

Each vehicle parked on the road during the controlled hours must display a valid permit.

If a resident makes use of many different vehicles but only ever parks one at a time (e.g. company cars) the permit can display more than one registration.

See a list of current charges for all permits on the resident and business parking permits page.

The money collected from the purchasing of permits is used to employ Civil Enforcement Officers (CEO’s) to enforce the scheme.

It also to covers administrative costs and maintenance of the signs and lines. Any excess funds are put into other road scheme related projects.

Any resident within a zone (excluding new developments and certain property conversions), who owns a vehicle is entitled to buy a permit. Proof of residence and vehicle ownership will be required at the time of purchase.

Email parking.services@crawley.gov.uk with a completed resident permit application (please see the bottom of this page for the form), proof of address for the last three months (bank statement/utility bill) and proof of ownership of the vehicle (logbook or valid insurance certificate that must contain the applicants full name and registration of the vehicle).
You can also renew permits and purchase visitor’s permits by emailing Parking Services.

If you already have a permit and change your car, bring your current permit and the Vehicle Registration Document for your new car (the document must include the permit holders full name and registration of the new vehicle) to the Town Hall and we will change your permit.

There is a £5 charge for any amendments and there is also a £10 charge if you fail to return the current permit.

Alternatively, you can email the documents including a photo of the old permit cut up into pieces to us, ensuring you provide a contact telephone number to parking.services@crawley.gov.uk.

See our disabled parking page for more information.

We can issue you with a Carer’s Permit which costs £22 per year, or are free if you are in receipt of Disability Living Allowance, the higher rate of Personal Independence Payment or Attendance Allowance.

The council employs Civil Enforcement Officers’ to enforce the scheme. Any cars parked in contravention of parking restrictions may receive a penalty charge notice.