Published: 17 December 2021

From: Transport and streets

Crawley Borough Council is asking for views on its Hackney Carriage and Private Hire Licensing Policy following a review of the policy to ensure it remains current and includes Department for Transport (DfT) Statutory Standards.

The DfT published a central set of policies and standards in July 2020 to help regulate the taxi and private hire sector across all local authorities. The council’s Licensing Committee has approved a draft Hackney Carriage and Private Hire Licensing Policy to ensure these standards are considered as well as wide ranging changes to reflect changes in practice. The primary purpose of the draft policy is public safety.

The policy includes:

  • Increased criminal checks on licensed drivers, operators and dispatch staff 
  • Additional standards required to help ensure driver, vehicle and passenger safety
  • Improved information sharing processes via a National Database (NR3) and the DBS regarding driver issues and revocations
  • Inclusion of measures to improve the customer experience

Before the draft policy is formally put in place, the council is seeking the views of a wide variety of interested parties, including existing licence holders, representatives of the hackney carriage and private hire trade, and the general public via an online survey.

Have your say and complete the survey by 12 noon on Monday 17 January 2022.

The primary purpose of the taxi licensing regime is public safety. We’d really like to hear from anyone who uses taxis as well as the taxi trade, so I would encourage everyone to participate and have their say.

Cllr Gurinder Jhans

Cabinet member for Environmental Services and Sustainability

Crawley Borough Council

The proposed policy can be viewed on our consultation page.