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The Town Hall is closed to visitors. Coronavirus (COVID-19) latest information and advice.

Services for older people

Lifeline Emergency Alarm Service

A Lifeline is a personal alarm system that provides a link between you and the people you can rely on, 24 hours a day, seven days a week. The system connects through your phone and is made up of a base unit and pendant. 

Benefits of Lifeline

If you did have an accident in your own home would you be able to get to your own phone? If yes, would the people you are ringing be home? Having a Lifeline installed would mean you can call our operators at the touch of a button and get the appropriate help anytime of the day.

Test pendants on a regular basis by pressing the red button. We recommend you do this at least once a month. 

How much it costs

The weekly charge for a Lifeline stays at £3.80 (plus VAT if applicable) per week. There is no installation fee.

If the customer is registered disabled or is chronically sick it may be possible that they can claim VAT exemption on the Lifeline service.

Cancelling your Lifeline

If you no longer need the Lifeline unit, or Telecare equipment you will bring the whole unit in a bag to the Town Hall where you will get a receipt for it. You will need to return the following:

  • Lifeline Unit 
  • Pendant 
  • Power cables

If you are unable to bring the unit back to us, we may be able to collect it for a charge. Once we have received the unit any charges for it will stop.

Key safes

Lifeline are now able to offer key safes as part of a Lifeline package.

Lifeline Plus (telecare)

Lifeline Plus offers a range of Telecare products that work in addition to a Lifeline unit. These are designed to help vulnerable customers continue to live independently. 

We can also supply additional Telecare sensors and detectors which are not listed.

The Lifeline Manager was very polite, friendly and patient. They explained everything I needed to know about Lifeline – no need for improvement, excellent service.

Customer testimony

Contact

You can contact Lifeline by calling them on 01293 438468 or email the Lifeline Team.