Rent payments

Your rent must be paid weekly or in advance and any payments for rent arrears are in addition to your rent payments.

Rent account

Some payment methods mean your payment will reach your rent account on the same day and for others it could take up to four working days. 

The following are all the ways you can pay your rent and how long each will take to reach us:

  • cash
    • pay through the self-service ‘automatic payment point’ at  the Town Hall
    • reaches us next working day
  • PayPoint card
    • pay at the Post Office or wherever the PP sign is displayed
    • reaches us in three working days
  • online
  • telephone
    • pay via the automated telephone service by calling 01293 438312. You will need your payment reference
    • reaches us on the next working day
  • Direct Debit: weekly (taken every Monday)  
  • Direct Debit: monthly (taken on the 1, 15 or 25 of month)
    • set up a Direct Debit via our online form or request a paper form at the Town Hall
    • reaches us on 1, 15 or 25 of the month - select which date you want payment to be taken when you fill in the form
    • if the payment date falls on a weekend or bank holiday, the payment will be collected on the first working day after
  • standing order
    • set up with your bank either in branch or via online banking using the following details:
      • council bank details: Lloyds Bank
      • account number: 10625660
      • sort code: 30-80-12
    • you will need your payment reference
    • reaches us four working days later

 

Questions about Direct Debits for 2022 to 2023

How is the monthly Direct Debit for my home calculated?

Monthly Direct Debits will cover 52 weeks’ rent and will be paid over 12 months.
52 x £ net rent divided by 12. 
First multiply your rent by 52 then divide by 12.
The first payment will be rounded up by a few pennies only.

Paying arrears with monthly direct debits:
Accounts in arrears will take an additional sum per month as agreed until the balance is clear and you are paying a month in advance as per the terms of the tenancy agreement.

How is the weekly rent for my home calculated?

52 weekly payments of £ net rent.

Paying arrears with weekly direct debits:
Accounts in arrears will take an additional sum per month until the balance is clear.

How is the Direct Debit calculated for Crawley Homes shared owners?

Rents for shared owners are set as a monthly amount. There will be 12 monthly payments collected.

How is the monthly Direct Debit for my garage calculated?

The Direct Debit for your garage will cover 52 weeks’ rent.  

Monthly Direct Debit:  52 x £rent divided by 12.

The first payment will be rounded up by a few pennies only.

Accounts in arrears will take an additional sum per month until the balance is clear.

How is the weekly Direct Debit for my garage calculated?

52 weekly payments of rent.

Paying arrears with weekly Direct Debits for your garage rent:
Accounts in arrears will take an additional sum per week until the balance is clear.

If you have any further questions about the rent account for your home please contact your housing officer.

Rent statements

Rent statements are sent out every six months, more frequently if you are in arrears. 

Contact your housing officer to request your rent statement at any time.

Calculating your rent

Most council housing rents are social rents and are worked out on a formula set by Government. This formula is based on the value of the property, local income levels and the size of the property.

Our Tenancy Policy introduces affordable rents which can be set at up to 80% of market rent.

The Government Policy Statement contains details of how rents will be calculated from 1 April 2020.