Housing complaints
If you have a problem with your council housing, you can make a complaint. Find out more about the process on our complaints page.
If we are unable to resolve the issue, you can contact the Housing Ombudsman. They will investigate complaints about:
- housing management
- repairs
- leaseholder complaints
- transfers
- mutual exchanges
For unresolved problems with housing allocations or the Housing Register, you need to contact the Local Government and Social Care Ombudsman. The Housing Ombudsman has a Complaint Handling Code.
Assessment against the Housing Ombudsman's Code
Landlords must carry out an assessment each year against this mandatory code. As part of the code we are required to complete a self assessment against the complaint handling code, produce a complaint performance and service improvement report and present this to councillors at Cabinet.
The latest complaint annual report was was referred to the meeting of the Overview and Scrutiny Commission (OSC) on 1 September 2025.
Social housing complaints
The Make things right website guides tenants through the stages of a complaint and includes a video with British Sign language.
Visit the Make things right website to find out how to make a complaint.