If you have a problem with your council housing, you can make a complaint. Find out more about the process on our complaints page.

If we are unable to resolve the issue, you can contact the Housing Ombudsman. They will investigate complaints about:

• housing management
• repairs
• leaseholder complaints
• transfers
• mutual exchanges

For unresolved problems with housing allocations or the Housing Register, you need to contact the Local Government and Social Care Ombudsman. The Housing Ombudsman has a Complaint Handling Code. Landlords must carry out an assessment each year against this mandatory code. As part of the code we are required to complete a self assessment against the complaint handling code, produce a complaint performance and service improvement report and present this to councillors at Cabinet.

We then need to publish the self assessment, the report and the councillors' response to that report. Following the Cabinet discussion, we will be updating the self assessment and adding it to this page soon.