Housing complaints
If you have a problem with your council housing, you can make a complaint. Find out more about the process on our complaints page.
If we are unable to resolve the issue, you can contact the Housing Ombudsman. They will investigate complaints about:
- housing management
- repairs
- leaseholder complaints
- transfers
- mutual exchanges
For unresolved problems with housing allocations or the Housing Register, you need to contact the Local Government and Social Care Ombudsman. The Housing Ombudsman has a Complaint Handling Code. Landlords must carry out an assessment each year against this mandatory code. As part of the code we are required to complete a self assessment against the complaint handling code, produce a complaint performance and service improvement report and present this to councillors at Cabinet.
Social housing complaints
The Make things right website guides tenants through the stages of a complaint and includes a video with British Sign language.
Visit the Make things right website to find out how to make a complaint.