Rent payments

Your rent must be paid weekly or in advance and any payments for rent arrears are in addition to your rent payments.

Rent account

Some payment methods mean your payment will reach your rent account on the same day and for others it could take up to four working days. 

Rent payment method

  • Direct Debit 
  • Credit or debit card online, via the automated telephone service, or over the phone 
  • Cash at the Town Hall
  • PayPoint Card at the Post Office or wherever the PP sign is displayed
  • Standing order via your bank or online banking payment
     

How long to reach your rent account

  • On the same day you have asked for it to be collected 
  • Next working day
  • Next working day 
  • Three working days
  • Up to four working days
     

Questions about Direct Debits for 2022/2023

How is the monthly Direct Debit for my home calculated?

Monthly Direct Debits for 2022/2023 will cover 52 weeks’ rent and will be paid over 12 months.
52 x £ net rent divided by 12. 
First multiply your rent by 52 then divide by 12.
The first payment will be rounded up by a few pennies only.

Paying arrears with monthly direct debits    
Up to an additional £75 per month will be added to the direct debit of accounts in arrears, until the balance is clear and you are paying a month in advance as per the terms of the tenancy agreement.

How is the weekly Direct Debit for my home calculated?

52 weekly payments of £ net rent.

Paying arrears with weekly direct debits
Up to an additional £17.50 per week will be added to the direct debit of accounts in arrears, until the balance is clear.
 

How is the Direct Debit calculated for Crawley Homes shared owners?

Rents for shared owners are set as a monthly amount. There will be 12 monthly payments collected.

How is the monthly Direct Debit for my garage calculated?

The Direct Debit for your garage for 2022/2023 will cover 52 weeks’ rent.  

The monthly direct debit amounts are calculated by working out the number of Mondays in the month. 
There are five Mondays in May, August, October and January 2023. In these months your Direct Debit will be for five weeks' rent.

April, June July, September, November, December and February and March 2023 all have four Mondays.  For these months your Direct Debit will be four weeks’ rent.

Paying arrears with monthly Direct Debits for your garage rent
Up to an additional £75 per month will be added to the direct debit of accounts in arrears, until the balance is clear and you are paying a month in advance as per the terms of the garage letting.
 

How is the weekly Direct Debit for my garage calculated?

52 weekly payments of rent.

Paying arrears with weekly Direct Debits for your garage rent
Garage accounts in arrears will take up to an additional £17.50 per week until the balance is clear.

Why have I received a letter when I no longer rent this property?

The information for the letters was taken from our systems on the 22 March 2022 at this point your tenancy was still current. 
 

If you have any further questions about the rent account for your home please contact your housing officer.

Rent statements

Rent statements are sent out every six months, more frequently if you are in arrears. 

Contact your housing officer to request your rent statement at any time.

Calculating your rent

Most council housing rents are social rents and are worked out on a formula set by Government. This formula is based on the value of the property, local income levels and the size of the property.

Our Tenancy Policy introduces affordable rents which can be set at up to 80% of market rent.

The Government Policy Statement contains details of how rents will be calculated from 1 April 2020.