Rent payments

Your rent must be paid weekly or in advance and any payments for rent arrears are in addition to your rent payments.

Rent account

Some payment methods mean your payment will reach your rent account on the same day and for others it could take up to four working days. 

Rent payment method

  • Direct Debit 
  • Credit or debit card online, via the automated telephone service, or over the phone 
  • Cash at the Town Hall
  • PayPoint Card at the Post Office or wherever the PP sign is displayed
  • Standing order via your bank or online banking payment

How long to reach your rent account

  • On the same day you have asked for it to be collected 
  • Next working day
  • Next working day 
  • Three working days
  • Up to four working days

Rent statements

Rent statements are sent out every six months, more frequently if you are in arrears. 

Contact your housing officer to request your rent statement at any time.

Calculating your rent

Most council housing rents are social rents and are worked out on a formula set by Government. This formula is based on the value of the property, local income levels and the size of the property.

Our Tenancy Policy introduces affordable rents which can be set at up to 80% of market rent.

The Government Policy Statement contains details of how rents will be calculated from 1 April 2020.