We will be updating this page with more policy documents for Crawley Homes soon.

Visit our consultations page for Crawley Homes and council consultations.

Crawley Homes' annual report 2024 to 2025 (on Issuu.com)

You can read older versions of Crawley Homes' annual report below:

Crawley Homes' annual report 2023 to 2024 (on Issuu.com)

The tenancy policy applies to our own housing stock and includes our approach to:

• the types of tenancy we will grant
• the circumstances in which we may grant certain types of tenancy
• our approach to sustaining tenancies, providing support to vulnerable tenants, and preventing unnecessary evictions
• incentives to encourage mobility and address under-occupation

The aim of this policy is to set out our approach to ensuring that mutual exchanges are administered correctly and we deliver an effective and efficient mutual exchange service that reflects best practice, complies with all relevant legislation, and safeguards the rights of tenants.

We believe that all residents have the right to live in a safe, secure and peaceful environment. We are committed to promoting understanding, tolerance and respect within our communities, and working together as one council to achieve this aim. Our antisocial behaviour policy sets out the role of our Antisocial Behaviour team.

This policy explains how we will identify and respond to domestic abuse, support victims and survivors, take action against perpetrators, and work with partners to keep residents safe.

This policy applies to CCTV that is installed and used by Crawley Homes and outlines our use of CCTV placed in communal areas of our premises.

This policy also covers private (domestic) installation of CCTV or surveillance by our residents and the processes that must be followed in order to secure permission to install these systems.

The aim of this policy is to explain how we (Crawley Homes) will rectify any service failure in order to restore a person to the position they would have been in had the service failure not occurred.

This policy sets out our approach to accommodating residents on a temporary basis if their home becomes unoccupiable for a short period of time.

This policy details how we are committed to ensuring the health and safety of tenants, employees, contractors, and visitors by effectively managing the risks associated with asbestos-containing materials (ACMs) in properties owned or managed by Crawley Borough Council.

This policy on sets out our approach to protecting tenants and their homes from damp, mould and condensation.

The aim of our disabled adaptations policy is wherever possible to adopt a consistent and common approach to the management of disabled adaptations delivered by the council. 

This policy shows how we ensure the safety of fixed electrical installations, portable appliances (where applicable) and other electrical systems or fixtures in properties owned or managed by us.

This policy aims to balance safety with independence. If mobility devices are not managed correctly, they can create safety risks for users and other residents.

Mobility devices include mobility scooters, powered wheelchairs, e-bikes, e-scooters and any other electrically powered devices that use a lithium-ion battery.

These are our fire safety policies for blocks of flats:

Policies for specific buildings and copies of the latest fire risk assessments are on our fire safety page.

This details how we ensure the safety of fixed gas installations, portable appliances (where applicable), gas appliances, pipes, (gas fittings) and other gas systems or fixtures in properties owned or managed by us.

This policy applies to all stock owned and managed by Crawley Homes on behalf of Crawley Borough Council. It sets out our obligations to tenants and residents in accordance with the tenure they hold and thar the repairs and maintenance service meets all legal and regulatory requirements, including those relating to statutory health and safety responsibilities.

The stock condition policy sets out how we will assess the condition of our housing stock to maximise the efficiency of our maintenance investment programmes.

It is important to control the risks of Legionellosis and this policy outlines the steps we take in order to prevent unnecessary exposure to Legionella bacteria and protect our residents staff, maintenance operatives and other visitors to our properties.

The greatest experts are those who live and experience our services; you know what works and what doesn't and what your communities need. How we will gather your views and use them to improve our service are outlined in this strategy. The action plan for the strategy is provided as a separate document.