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Council services

Council services - closures and updates


The following facilities, venues and services are closed until further notice:

  • Community centres – except for regular hirers who must have safety measures in place and complete a full risk assessment for approval before their booking is accepted
  • Garage rentals 
  • Crawley Play Service – all play areas and outdoor gyms
  • The Hawth Theatre – visit the Hawth website for details 

We are working on plans to reopen more facilities as soon as we can.

Other service changes

Town Hall open for appointments only

We are offering a limited, appointment-only service at the Town Hall.

It is open from 10am-4pm for you to pay in cash if you’re unable to pay via our other channels, drop-off or collect an item or to use a self-service terminal. Where possible, please scan documents and send them to the council electronically. Appointments to access other services aren’t currently available but this will be reviewed regularly.

Several changes have been made to the ground floor of the building and how the council operates to ensure your safety and the safety of staff. These include:

  • You must have an appointment to enter the Town Hall. Please arrive on time; if you arrive early you will have to wait outside the building
  • You will have to sanitise your hands on entering and exiting the building
  • Council officers will sanitise surfaces after every visitor
  • A one-way system will be in place to ensure social distancing
  • Only one payment kiosk will be open and there will be no cashiers’ service. Cash payments will have to be made at the kiosk. Cheque, debit and credit card payments will not be accepted; debit card and credit card payments can be made online, by our automated payments line on 01293 438312 or at your bank
  • The only public entrance to the building will be the front doors on The Boulevard; there will be no access from the multi-storey car park
  • The front doors will be closed and manually opened by a Customer Service Advisor to people with booked appointments

To book an appointment, please call 01293 438000 or email.

When booking, you will be asked for your full name, address and contact information for track and trace purposes. This information will be kept for a minimum of 21 days before being destroyed. You will also be asked if you have any accessibility needs.

If you are dropping off or collecting an item, or making a payment, you will be given a 15-minute appointment. Self-service appointments will be an hour long.

See our Q&A page for more information.

Reopening council play areas

All outdoor play areas (not Adventure Playgrounds) have reopened except:

  • Tilgate Park
  • Memorial Gardens
  • Ninfield Court, Bewbush
  • One of the two at Southgate Playing Fields
  • Chichester Close, Tilgate

The safety of all those using our play areas is our top priority. Please follow this guidance, which will be displayed at the entrance to all of our play areas:

  • All users are responsible for following government guidelines and giving appropriate guidance to children on the use of equipment
  • Maintain social distancing and avoid over-crowding
  • Wipe down equipment before and after use
  • One person or family unit per piece of equipment at a time and allow others their turn
  • One adult per family group
  • No food and drink please
  • Anyone failing to adhere to government guidelines may be asked to leave
Outdoor gyms now open

The outdoor gyms in Goffs Park and Tilgate Park have reopened.

The safety of all those using our play areas is our top priority. Please follow this guidance, which will be displayed at the entrance to all of our play areas:

  • All users are responsible for following government guidelines
  • Maintain social distancing and avoid over-crowding
  • One person per piece of equipment at a time, follow a one-way circuit and allow others to take their turn
  • Bring a towel with you
  • No food and drink please
  • Anyone failing to adhere to government guidelines may be asked to leave

You can continue to work on your allotment. If choosing to do this, hand washing and social distancing guidance must be followed. Self-isolation is required if you are considered at risk. It is your responsibility to keep up with and follow government advice.

  • Keep hand sanitiser in your shed and wash hands regularly 
  • Only use running water from taps to wash hands and not water from troughs and containers. 
  • Do not share tools 
  • Use hand sanitiser before opening and closing the gate 
  • Minimise contact with others, i.e. no handshakes 
  • Close communal facilities (Tilgate site) 
  • Cover your plot if you are unable to work your allotment
  • Bonfires – consider neighbours living adjacent to the allotment site, do not burn anything at the allotment site. Many sites are surrounded by houses where vulnerable people may be getting their only bit of fresh air through an open window. This also applies to BBQs.

Note – If you have livestock on site and must visit twice a day, please photograph your livestock as you may be required to complete a government form which will permit you to tend your animals. The photograph will help to prove what you are doing if challenged whilst out.

For more information, visit The National Allotment’s Society’s COVID-19 page

If you have any questions, call 07990 554021 (Monday-Friday 8.30am- 5pm) or email the Allotment team

Waste and recycling

We are making every effort to collect from existing customers but there may be some disruption. See our Q and A page for the latest on waste and recycling services.

Mill Pond boardwalk

The boardwalk has reopened as a one-way path only.


Only essential visits for installations and responding to faults are currently being undertaken. Service enquiries and advice will be conducted by phone.

Private Sector Housing

It is not currently possible to carry out any home visits or property inspections regarding housing conditions. Email the Private Sector Housing team with photographs if you are experiencing issues in your home and you would like the council to help. We will respond to you and advise what we are able to do on your behalf.

Employ Crawley

Employ Crawley will continue to provide a free service to support job seekers by phone, email and text.

Job seekers call Kamlesh 07814 903871 (Weekdays 9am-4pm) or Neil 07909 730956 (Monday-Thursday, 9am-4pm) or email Employ Crawley.

For businesses looking for help with their recruitment needs or outplacement support, please contact Ana-Maria Maddock on 07805 804826 or via email Employ Crawley.