Council Tax is a local tax that helps fund essential services in Crawley, such as refuse collection, road maintenance, and social care. It applies to all domestic properties.

The amount you pay depends on:

• the Council Tax band assigned to your property by the Valuation Office Agency (VOA). Bands range from A (lowest) to H (highest), based on the property’s market value as of 1 April 1991
• the annual budget set by Crawley Borough Council, West Sussex County Council, the Sussex Police and Crime Commissioner, and any applicable parish and town councils

Your bill itemises how much is allocated to each authority and any changes from the previous year. 

You can appeal your Council Tax if you think you are not liable to pay or should receive a discount:

• email taxation@crawley.gov.uk
• call 01293 438616

Bogus calls and emails have been received by some residents advising that their Council Tax has been overpaid and suggesting they go to a website. This message is not from the council and the website link should not be used.

If you receive a call or email advising of problems with your Council Tax banding and asking for bank details in order to pay charges or apply for a refund, be aware we will not ask for bank details by email or phone when discussing any change in the banding of your property. We will always write to you. If you have any concerns call 01293 438616.

You can access your last bill and your annual bill, as well as manage your Council Tax account online, in myCrawley.

You will get a copy of the original bill for each year that you request. We are unable to make any amendments to copy bills.

Each copy bill costs £9.

Use our online form to request copy Council Tax bills for previous financial years.

Report Council Tax fraud at any time by: 

• completing our report fraud form
• calling our 24 hour free phone: 0800 634 0180

If you are worried about debts or have missed payments, the government's MoneyHelper website offers free independent advice.

Any information we hold about you in the Council Tax records will be used for the billing, collection and recovery of Council Tax and to enable the council to carry out and perform its statutory duties. 

The council is under a duty to protect funds it administers. In order to do this it may also share the information with other bodies responsible for auditing or administrating public funds for the prevention and detection of crime.