• Reference: CC157
  • Salary: £22,113.00 - £22,653.00 per annum pro rata
  • Contract type: Fixed term
  • Posted on: 22 July 2021
  • Interview date:
  • Division: Community Services
  • Positions: 1
  • Grade: D
  • Working hours: 30 per week
  • Closing date: 8 August 2021
  • Location: K2, Crawley
  • Category: Health and wellbeing
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About the role

This role will be supporting the Senior Wellbeing Advisor and Programme Manager acting as the initial contact for customers by phone, face to face, email and virtually.

You will be providing administrative support to the Wellbeing Team by taking phone calls, answering emails and updating the website as necessary. You will be signposting clients to find the best service to support their needs. You will be recording all information on the Wellbeing Database and producing reports as requested by the Senior Wellbeing Advisor. You will be responsible for the promotion and attendance at events in the Town with all relevant resources. You will support the team by organising and booking client appointments in the Advisor calendar. You will be the initial point of contact for the Weight Off Workshop course and process referrals as appropriate. You will assist Programme Leads with sourcing and booking venues and preparing resources as required. You will also lead on general office duties ensuring resources and stationery are ordered and updated and ensure the general smooth running of the office and service.

The ideal person for this role is passionate about customer care, a confident individual with a   high degree of empathy. You will need to be positive and calm under pressure and have a flexible attitude. An organised person with excellent communication skills. Able to analyse and interpret data with a keen eye for detail and accuracy. Knowledge of good nutrition and NHS guidelines is also required.

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

Additional information

Working hours: Monday to Friday 10am-4.30pm (Some evening and weekend work may be required)

Work location may vary due to the requirements of the role.

A full current UK driving licence and use of a vehicle is desirable for this role.

Appropriate training will be given.

Uniform to be worn for specific events.

Satisfactory clearance of a Basic Disclosure and Barring (DBS) check will be a condition of employment.

Interviews will be held either via MS Teams or in person, should your application be progressed to interview stage this will be communicated to you in your invite to interview email.

Employee benefits

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, please email Julie.Clare@Crawley.gov.uk Senior Wellbeing Advisor or call on 01293 585317.

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