• Reference: EC191
  • Salary: £12,385.00 per annum
  • Contract type: Apprenticeship
  • Posted on: 11 May 2021
  • Interview date:
  • Division: Crawley Homes
  • Positions: 1
  • Grade: Not applicable
  • Working hours: 37 per week
  • Closing date: 27 June 2021
  • Location: Town Hall, Crawley
  • Category: Housing
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About the role

If you’re looking to combine a passion for helping people in need, a natural talent for organising things so they’re done on time and in the right way, together with a genuine interest in learning, read on.

This is an exciting career-starter role within our Housing Management Team. We provide a home to over 19,000 people in Crawley in one of our 7,900 properties. We help people to find and settle into somewhere fit for their needs, give advice and guidance so their home remains affordable and support them to be a good neighbour. Our aim is to provide homes that the people of Crawley are proud to live in.

You will develop valuable skills such as customer service, meeting the needs of vulnerable individuals, team working, time management, decision making, working with information and administration. You will also gain a Certificate in Housing Practice, a great starting point for a career in Housing Management.

With support from experienced colleagues, you will spend your day helping to respond to queries, completing the actions needed when people move into their new home, providing advice on rent and to those struggling to pay, scheduling diaries and collecting, recording and reporting information.

You naturally work well with other people and get things done on time, in the way they need to be done and to a high standard. It’s a busy team, so you enjoy variety and are comfortable reprioritising your to do list to meet needs as they come up. Gaining your housing qualification will involve a mix of individual coaching and self-study using online resources. Some learning may also be classroom-based in a place distant from Crawley. It is essential, therefore, that you have a real passion for studying, are willing to travel and ready to take responsibility for yourself and your learning.

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

Additional information

This apprenticeship is an 18 month fixed term contract, and ideally you will be available to start your apprenticeship in late August / early September.

Before applying, we strongly encourage you to research what this apprenticeship and a career in housing involves. Here are some resources to help you do this:

This is an entry level apprenticeship, equivalent to 5 GCSEs A*-C or 9-4. If you already have 50% or more work experience or prior learning of the skills, knowledge and behaviours of the Housing Management Assistant Apprenticeship Standard, we will be unable to shortlist you for this opportunity.

You must have the right to live and work in England. As this is a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. You are not currently enrolled on another apprenticeship or further/higher education programme and do not already hold a qualification at level 2 or above in housing or a closely related subject.

Please consider the distance to travel to work in the Town Hall, Crawley and the cost of this in relation to the apprenticeship wage. Once settled into the role, your working week might include a mix of working from home and our Town Hall.

Employee benefits

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

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