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Homeless Accommodation Officer

  • Reference: ES66
  • Salary: £22,863.00 - £27,262.00 per annum
  • Contract type: Permanent
  • Posted on: 09 September 2020
  • Interview date:
  • Division: Strategic Housing
  • Positions: 1
  • Grade: E - F
  • Working hours: 37 per week
  • Closing date:
  • Location: The Boulevard, Crawley
  • Category: N/A
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About the role

The Homeless Accommodation Officer role is responsible for finding and placing homeless households into temporary accommodation in accordance with the council’s statutory homelessness and suitability duties. You will carry out sign-ups with the household, explaining the type, location and cost of the accommodation to ensure their obligations are clearly communicated.

You will be responsible for setting up and monitoring customers rent accounts, notifying and liaising with the housing benefit team when households move through different accommodation placements and monitoring and actively managing current and former tenant rent accounts to minimise debt to the council as well an ensuring accommodation provider’s invoices are processed correctly.

You will need to be an excellent communicator, highly organised and possess demonstrable numerical and IT skills. Be able to demonstrate confidence, flexibility and the ability to have honest and clear conversations with customers about the temporary accommodation being offered to them and the outcomes should they chose not to accept it.

You will be able to work on your own initiative but be responsive to the accommodation requirements of those presenting to the service; some of which will be without warning. Be able to prioritise a demanding and varied workload yet be a creative facilitator and problem solver. An understanding homelessness law as well as an up to date knowledge of the welfare benefits available to applicants would be an advantage but full training will be given.

This role has multiple and competing work strands which can be fragmented. Therefore, the ability to multi-task, complete interrupted tasks and work at pace is essential. 

You will be required to work closely with our homeless accommodation providers and be able to manage and co-ordinate voids, provide suitable nominations in accordance with the relevant partner service level agreements and bring placements to an end in an appropriate and timely manner. You will identify and communicate moves to alternative temporary accommodation placements ensuring customers understand where, when and why they are moving. You will also be the first point of contact for applicants and providers who are experiencing difficulties with their placement.

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

Additional information

A full current driving licence will be a requirement of the role.

Satisfactory clearance of a Basic DBS Check will be a condition of employment.

Employee benefits

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our way of working

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, please email Nikki Hargrave, Housing Options Manager or by telephone, 01293 438583.

Apply for this job