Crawley Borough Council is based at the Town Hall, The Boulevard, Crawley RH10 1UZ.

The Town Hall is open from 9am to 4pm for pre-booked appointments and walk-in customers. 

Our contact centre is open from 8.30am to 5pm for calls, on 01293 438000.

If you want to tell us about something we have done well, please let us know, so we can pass your positive feedback on to the person or team.

If you need to tell us about a problem in a public space or a building run by the council, you can do this online.

You can also tell us if you think we have missed your bin collection. This is the quickest way to let us know.

Let us know when you move 

As a council, we are committed to delivering a high quality service. We aim to achieve the highest possible standards. However, despite our best intentions and hard work, things can go wrong.

If this happens, we want to hear about it so that we can explain things and put them right.

A complaint may be about: 

• Where we or our contractors have failed to provide a service to an acceptable standard
• There has been a delay in providing a service, or we have not kept you informed of progress when providing a service
• We have not rectified a problem or acted on a request for a service to be provided
• Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner

If you are dissatisfied with the service you have received you should in the first instance contact the relevant department who may be able to resolve the problem quickly without having to use the formal complaints procedure. Read our Complaints policy in full for more information.

Our complaints page explains more about the complaints process.