Help with energy bills
Managing the rising cost of energy bills is a real worry for many households. Advice, support and online tools are available, ranging from how to reduce energy bills to how to access social tariffs. Visit our home energy page for more information.
Households will start receiving £400 off energy bills from October.
Most households will see the non-repayable discount automatically applied to energy bills in instalments over six months. A £66 discount will be applied to energy bills in October and November, rising to £67 each month from December through to March 2023.
If you’re on a traditional prepayment meter, you’ll receive a monthly voucher which you can redeem at your usual top up point.
Beware of scams. You do not need to apply for the scheme, and you’ll never be asked for your bank details.
Visit the GOV UK website for more information.
For households that need help with their energy bills but do not qualify for the £150 payment, we have access to discretionary funding to help. Visit our energy bill rebate page for more information.
You could get £140 off your electricity bill under the Warm Home Discount Scheme.
If you were born on or before 26 September 1955 you could get between £100 and £300 to help you pay your heating bills. This is known as a ‘Winter Fuel Payment’.
You may get a Cold Weather Payment if you’re getting certain benefits or Support for Mortgage Interest.
Use the Energy Monitor tool for an easy way to stay on top of your bills. Consider switching providers to obtain a better tariff.
If you’re worried about not being able to keep up to date with payments or you already have arrears on your energy bills, visit StepChange's website for support.
Smart meters measure how much gas and electricity you’re using via a remote connection to your energy supplier. They come with an in-home display screen to help you visualise your energy usage and support you to reduce your energy consumption. Visit Energy Saving Trust's website for more information.
Energy trusts are unique to your supplier, if you are struggling to pay bills or have utility debts contact your provider – you can find their contact details on a recent bill or on their website.
You might be able to get help from the British Gas Energy Trust – you don’t need to be a British Gas customer. To find out more, visit British Gas Energy Trust's website.
If you're struggling to pay your water bill, you may be entitled to help.
Contact your provider directly for further information. Most properties in Crawley are serviced by Southern Water and Thames Water. If you live in Forge Wood contact Independent Water Networks.
Customers may be eligible for multiple financial support schemes, depending on their circumstances. Visit their website to see if you meet the criteria.