Visit us

Visiting Crawley Borough Council

Most Crawley Borough Council services are based at the Town Hall, in the Create Building.

Town Hall
The Create Building
The Boulevard
Crawley
West Sussex
RH10 1UZ

The Create Building is a five to 10 minute walk from Crawley rail station. Walk out of the station and through the bus station ahead, into The Martlets. This leads to Queens Square. Walk straight through and turn right at Decathlon, then next left. Cross the main road and turn right along the path to the Create Building.

The create building staff entrance is on the left and the customer entrance is on the right front corner

The customer entrance is on the front corner, marked as Town Hall.  The staff and visitor entrance is to the left, marked as The Create Building on a black canopy.

Town Hall services

The Town Hall is open from 9am to 4pm for pre-booked appointments and walk-in customers.

The following facilities and services are available when the Town Hall is open:

  • level entrance for access
  • floor walkers to help you
  • two self-service pay kiosks, accepting cards and cash
  • four self-service computers to access services online
  • toilets, including access toilets
  • lifts
  • seating

Our contact centre is open from 8.30am to 5pm for calls, on 01293 438000.

When you arrive

Please report to a floor walker on arrival. They will help direct you to the right place, and check you in if you have pre-booked an appointment.

Appointments

You can book an appointment online before you visit the town hall. This can guarantee you see the correct people to help you when you arrive.

Appointments can be made for:

  • Council Tax
  • benefits and Council Tax Reduction
  • the Housing Register
  • parking
  • booking the self-service computers
Book a Town Hall appointment

Conditions of entry

We want everyone to have an enjoyable, productive visit to the Town Hall. To protect the safety, wellbeing and security of our visitors, staff and premises, we have conditions for entry to the Town Hall. These are below.

Visiting Crawley

Crawley is in the county of West Sussex, 28 miles (45km) south of London and 18 miles (29km) north of Brighton.

Crawley is easily accessed via rail with three railway stations serving the town: Crawley, Gatwick and Three Bridges. Crawley station is the nearest to the Town Hall and town centre. By road, the town is a short drive from the M23 and there are more than 4,000 parking spaces in the town centre.

Metrobus provides a 24-hour Fastway service around the town and to and from Gatwick Airport and Manor Royal. For those travelling from further afield, Gatwick airport is within the borough of Crawley.