How to contact us

Crawley Borough Council is based at the Town Hall, The Boulevard, Crawley RH10 1UZ.

The Town Hall is open from 9am to 4pm for face-to-face pre-booked appointments and walk-in customers. 

Our contact centre is open from 8.30am to 5pm for calls, on 01293 438000.

Compliments and enquiries

Tell us what you think about our services – we are always glad to hear from you.

If you want to tell us about something we have done well, or have an enquiry about a service, please complete the feedback form. 

Give us feedback


As a council, we are committed to delivering a high quality service. We aim to achieve the highest possible standards. However, despite our best intentions and hard work, things can go wrong.

If this happens, we want to hear about it so that we can explain things and put them right.

A complaint may be about: 

  • Where we or our contractors have failed to provide a service to an acceptable standard
  • There has been a delay in providing a service, or we have not kept you informed of progress when providing a service
  • We have not rectified a problem or acted on a request for a service to be provided
  • Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner

If you are dissatisfied with the service you have received you should in the first instance contact the relevant department who may be able to resolve the problem quickly without having to use the formal complaints procedure. Read our Complaints Procedure in full for more information

Make a complaint

Our complaints page explains more about the complaints process.