Vulnerable and older people

If you are a vulnerable person and don’t have the support you need, please tell us.

You can call us on 01293 438000 Mon - Fri between 9am and 5pm.

Our volunteers will signpost you to the help you need. We may also be able to help you directly.

Available local support

Age UK

Support for people aged 50+. Food parcels for elderly vulnerable people and can assist with shopping (there may be a cost) – 01903 731800 or

Citizens Advice Crawley

Advisers offer support and information on the phone, by email and web chat. (Face-to-face services are currently closed due to social distancing measures.)  about:

•    Benefits, including Universal Credit, Jobseeker's Allowance and disability benefits. They can also help if you're claiming benefits for the first time.

•    Employment, including furloughing and your rights, and if you're self-employed

•    Paying your bills during the Coronavirus crisis

•    Housing, including paying your mortgage or rent

•    Spotting, avoiding and reporting scams

Call on 0344 477 1171 (Monday-Friday, 9am-4.30pm) or see their website.

Bereavement support

The Sussex Bereavement Helpline provides information and guidance and is run by a team of experienced support workers, who can talk to you about the tasks that need to be completed after a death – such as registration of the death, arranging a funeral or informing other people and organisations. The Helpline can also give you information about sources of help and support for you and your family and friends as you grieve. The Sussex Bereavement Helpline is available to you Monday to Friday from 8am to 5pm. Please call 0300 111 2141 or see the full resource to help you through this very difficult time.

Easter Team

Non-urgent food parcels fortnightly for people in crisis and who do not have enough food. - 07940 900 948

Love Your Neighbour

For non-urgent help with a few items (maximum 20) of weekly food shopping for those shielding or self-isolating and with no other support, but are able to pay. Will help people who cannot access the pharmacy to collect medication.  Individuals must live in Crawley and leave their name and number on the answerphone and someone will contact them. Messages will be checked on Mondays, Wednesdays and Fridays 01293 522692 and select option 1.

RVS Good Neighbours Service

For support with assisted shopping for those aged over 55 who are living alone and socially isolated 01293 228060

The Café in the Park

 Maidenbower Park Community Club is working with local residents to provide support parcels to people who live in Maidenbower, Furnace Green, Pound Hill and Three Bridges. People can either contact them via Facebook, by calling the Café on 01293 882252 during opening hours or Eva 07538 975778.

Spotted Crawley (Facebook) – supporting the vulnerable and elderly with food parcels during lockdown


Provides support to women and families in need including food parcels, hygiene packs, baby products and online peer support. Please call or send a text with your name and contact number to 07340 215678

Free Shop Crawley

People who need support with food can access 10 free items from the shop in Three Bridges on Sundays from 3-5pm. Contact 07818 883575 to get a voucher beforehand. During lockdown people need to book a time slot.

Early Help WSCC

Supplies vulnerable families with essentials if needed)  0330 222 8087

Crawley Town Community Foundation – Tackling Loneliness Together

Supports those who may be experiencing loneliness in Crawley with phone calls, a newsletter, virtual coffee mornings, garden gate visits (when guidelines allow), walk and talk sessions – call 01293 410 000 ext 4 or visit

Social distancing

People over 70 and those with underlying health conditions are at increased risk of severe illness from coronavirus.

We should all take measures to reduce social interaction - social distancing – to protect older people and vulnerable adults.

Public Health England have provided guidance on social distancing for everyone.

Sheltered schemes

We’ve put a number of processes and measures in place in our sheltered housing scheme to protect its residents, staff and essential visitors:

Are there any restrictions in place around friends and relatives visiting my sheltered housing scheme?

Only essential visitors and colleagues should be visiting your building:

  • Carers (including family and friends if they are providing essential care for you)
  • Older Person Support Officers
  • Health professionals
  • Scheme cleaners
  • Contractors undertaking emergency repairs
  • Contractors/managers undertaking essential health and safety checks or servicing
  • Window cleaners and gardeners (providing they do not access the building)
  • Meals on wheels or similar providers
  • Delivery drivers

All visitors, with the exception of carers or health professionals delivering personal care, must observe social distancing rules.

If you are an extremely vulnerable person and are shielding, people delivering to you must not come into your home and you must not leave your home to meet them.

What is social distancing?

Measures introduced to reduce the transmission of coronavirus and protect people. They apply to everyone and you should protect yourself by following them.

Can I use the communal areas, such as the lounge, gardens and laundry?

We’ve taken the decision to temporarily close all communal lounges and kitchens. Other communal areas, such as laundries, remain open but please ensure only one person is in there at a time. Social distancing guidelines are requested in all other areas.

Will communal areas still be cleaned as normal?

We are focusing on regularly sanitising touch areas including the cleaning of surfaces in corridors, banisters, lift buttons and window and door handles.

Will repairs still take place?

Only emergency and urgent work is being completed in tenants’ homes. No work will be carried out if you are isolating or shielding, unless it is to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs and where the tradesperson is willing to do so.

If we have to work in your home, we will ask if you are self-isolating or shielding and agree steps to keep you and our operatives and engineers safe. We will apply social distancing rules and may ask you to stay in another room. Operatives and engineers will wear appropriate protective equipment including gloves and follow hygiene guidelines.

We will continue to carry out gas safety checks where possible.

How do I get in touch with my Older Person Support Officer (OPSO)?

We are currently managing the schemes remotely and will not be making any home visits unless absolutely necessary. An OPSO will attend the scheme to carry essential health and safety checks including fire alarm systems in certain schemes. 

If you need to contact your OPSO please call the office number and you will be redirected to speak to them or leave a message and they will return your call.

If you need to talk about your rent get in touch with your housing officer.


We will happily undertake requests for new installations and respond to faults. Service enquiries and advice will be conducted by phone. See our Lifeline page for more information.

The Crawley Care Collaborative Primary Care Network

The network is very conscious of the impact Covid-19 is having on patients but particularly those from a Black And Minority Ethnic (BAME) background.

They’ve created information packs containing useful information about local support for those in need as well as their families. This includes information on the importance of attending regular health checks and vaccination appointments as well as guidance on how to access health services.

The pack also covers wellbeing, debt and finance, housing issues, mental health, employment and includes leaflets for Carers Support, Relate Counselling, Citizens Advice, Crawley Town Community Foundation, Royal Voluntary Service and so much more.

The network has also created short videos in different languages promoting the services and support available.

Members of the BAME community are asked to volunteer to represent their community on the Patient Participation Groups (PPG) of each surgery. For more information about the packs or to enquire about joining your surgery PPG, please contact your surgery.


Metrobus services

Metrobus has changed its timetables to better reflect customer demand.

See their updates on services.