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The myCrawley self-service portal, including all online forms will be unavailable for a few hours from 9am this Saturday 24 October for essential maintenance. We apologise for any inconvenience.

Supporting the community

Shopping information

Non-essential retail reopened

High street retailers and department stores, including book shops, electronics retailers and shops selling clothes, shoes and toys have reopened, and will be allowed to trade provided they follow the COVID-19 secure guidelines set out by the government.

Retailers should display a notice visibly in their shop windows or outside their store to show their employees, customers and other visitors that they have followed this guidance.

New safety measures for shoppers

The council has installed signage and floor vinyls across the town centre and at neighbourhood parades to remind visitors to:

  • Follow social distancing guidelines
  • Pay by contactless where possible
  • Follow directional signage
  • Wear face coverings when social distancing isn’t possible
  • Be considerate and give way where paths are narrow

Retailers will be responsible for their own signage and queuing systems within and outside their shops. To control the spread of infection, it is vital for businesses to follow strict social distancing and hygiene measures.

We will continue to assess how the government’s policies impact upon local business.

Supermarket opening hours

A number of supermarkets have set up dedicated shopping times for vulnerable and elderly customers and NHS staff. Many also have measures in place to support social distancing.


Sunday, 9.30-10am – Emergency Services staff only

Acorn Retail Park store


First opening hour (Monday, Wednesday, Friday) - NHS Staff only


First opening hour– vulnerable and elderly people 

Final opening hour – NHS staff only 

Marks and Spencer

First opening hour – vulnerable, elderly customers and NHS staff only


Monday-Saturday, 7.30-8am – NHS staff only 

First opening hour (Monday, Wednesday, Friday) – vulnerable and elderly customers


Monday, Wednesday, Friday, 9-10am – vulnerable and elderly customers 

Sunday, 9-10am – NHS staff only 

Independent shops

Tilgate Bakery

Home delivery service. Visit or call 01293 525784 or 07864 705830.

Strong Flavours

Online grocery shopping, order by 6pm the day before to receive next day delivery. Visit or call 01293 514624 or 07834 949823.

Parsley Box

Ready meals delivery service. Call 0800 612 7225.