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Supporting the community

Self isolation support payments

If you are on a low income and have been told by NHS Test and Trace to self-isolate - either because you have tested positive for COVID-19 or you have been in contact with someone who has tested positive, you may be entitled to some financial support during your self-isolation period.

From 28 September, benefits claimants who need to self-isolate but are unable to work from home and will lose income as a result are eligible for a lump sum payment of £500.  These payments will be managed on behalf of Government by local councils. There is also discretionary support available for working people who are not on benefits.

Claims can be made up to 14 days after the period of self-isolation has ended.

Who can claim?

Your usual address must be in Crawley.

You must have a notification from the NHS Test and Trace service asking you to self-isolate. 

You must be in-work (not furloughed) and unable to work from home.

You must receive at least one of these benefits (you may qualify for the discretionary scheme if you don't): 

  • universal credit
  • working tax credit
  • income-based employment support allowance
  • income-based jobseekers allowance
  • income support
  • housing benefit
  • pension credit 

What you will need when you apply

  • The unique ID number from your NHS Test and Trace notification
  • If you are employed, the name and email address of your employer so they can confirm that you are unable to work from home
  • If you are self-employed, you will need a recent business bank statement, business accounts or evidence of self-assessment tax returns and evidence your business cannot be done without social contact
  • Your bank details and a recent bank statement
  • Your National Insurance number

Isolating as a result of notification by the app

If you have been advised to self–isolate by the app, and not by an NHS contact tracer, you currently do not qualify for this payment.
For all payments, we require an NHS Test and Trace identification number. These numbers are issued to those who have received a digital invitation to the Contact Tracing and Advice Service (CTAS) web tool and have completed a contact tracing journey. The invitation will normally be sent by phone, text or email. An 8 character account ID is the number that we need.
The app is anonymised as a result of privacy concerns. Our guidance from the Department of Health and Social Care is that we must only pay if we have verified your test and trace number on the eligibility checker. If the number that you give us is from the app it will not be verified and we will be unable to make a payment.
We as a local authority do not have any influence over this decision. However, the Department of Health and Social Care is currently examining a practical solution that would allow those using the app to be included in the test and trace support payment scheme.

Self-isolating away from your normal home

If you have given an address to the contact tracing service that is not your normal home, you will need to apply for a payment in the local authority area in which you are self-isolating. Not your normal home address. The test and trace number is postcode sensitive and the eligibility checker will come back as not verified if the address that you are isolating is outside of the Crawley area.

How to apply

Make sure you have the information ready, then apply using our online form.

Other information

  • Even if you make a joint claim for universal credit, you claim the support payment as an individual, so if you and your partner BOTH need to self-isolate, you can each make separate claims for the £500 payment
  • If you are told to self-isolate again, you can claim another payment, as long as you meet the criteria
  • The payment won't affect your benefits. It will be "disregarded" for benefits purposes, but you will still need to log it as a payment in your online journal
  • The payments are subject to income tax, but not national insurance contributions 
  • Anyone who qualifies for this payment will receive it on top of any statutory sick pay they are entitled to  
  • Claims can be backdated to 28 September when the scheme started
  • We aim to make payments within 3 working days of application if you are eligible