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The myCrawley self-service portal, including all online forms will be unavailable for a few hours from 9am this Saturday 24 October for essential maintenance. We apologise for any inconvenience.

Local support organisations

Help Hub

If you are a vulnerable person and don’t have the support you need, please tell us. 

You can call us on 01293 438000 or request support online.

Helping your neighbours

With many people self-isolating or reducing social contact, particularly those who are over 70, it can be a challenge for them to get to their local supermarkets or even have a conversation with someone outside of their home.

You can help by delivering one of these help your neighbour calling cards

Simply print them off, tick the areas in which you can help and put them through your neighbours’ door. They could be a lifeline for someone in need.

Citizens Advice Crawley

Advisers are offering support and information on the phone, and by email and web chat. (Face to face services are currently closed due to social distancing measures.)

They can help you with worries about:

  • Benefits, including Universal Credit, Jobseeker's Allowance and disability benefits. They can also help if you're claiming benefits for the first time.
  • Employment, including furloughing and your rights, and if you're self-employed
  • Paying your bills during the Coronavirus crisis
  • Housing, including paying your mortgage or rent
  • Spotting, avoiding and reporting scams.

Call on 0344 477 1171 (Monday-Friday, 9am-4.30pm) or see their website.

Age UK

During this difficult time, Age UK is offering the following support:

  • Information and advice – on social care, housing and welfare benefits 
  • Telephone befriending – a friendly chat if you’re feeling lonely or isolated 
  • Doorstep deliveries – of meals, groceries and essential medication to your doorstep, as well as knitting kits, CDs/DVDs, books and jigsaws to stave off boredom 
  • Welfare and safety support – helping the most vulnerable with tasks such as cleaning, shopping and laundry, as well as offering respite for carers 
  • Wellbeing advice – on healthy living, nutrition, hydration and exercises that can take place in the home or garden.

To access any of the services above, or if you’re worried about an older friend or family member contact them on 01903 731800 or email Age UK West Sussex.

Community centres

Community centres have reopened for regular hirers only and remain shut to casual hirers. 

Regular hirers must prove they have sufficient safety measures in place and submit a full risk assessment to the council for approval before the booking(s) can be accepted.

Please contact our Facilities team for further information 8.30am-5pm on 01293 438362.

Bereavement support

The Sussex Bereavement Helpline has been set up to provide you with information and guidance, and is run by a team of experienced support workers, who can talk to you about the tasks that need to be completed after a death – such as registration of the death, arranging a funeral or informing other people and organisations. The Helpline can also give you information about sources of help and support for you and your family and friends as you grieve.

The Sussex Bereavement Helpline is available to you Monday to Friday from 8am to 5pm.

Please call 0300 111 2141 or see the full resource to help you through this very difficult time.