Antisocial behaviour team performance
We aim to provide an effective service to support any person experiencing antisocial behaviour. Your feedback helps us improve and ensure we are responding to the needs of the community. Please share your thoughts, whether positive or constructive, to help us improve our service.
Customer surveys
If you have contacted our service, but chose not to pursue your report or provide us with further information, please complete our customer service survey.
If you have had an open case with our ASB casework team, please complete our satisfaction survey.
Complaints
We may not always get things quite right and to be transparent with our customers we want to share our learning from any complaints we have received. The table below has the number of complaints received in the last six months and whether they were upheld.
Customer compliments
We want to share some compliments received for our ASB caseworkers, who have helped customers achieve resolutions.
Thank you to Kieron for everything that you’ve done. You have been brilliant every step of the way.
ASB customer
I was impressed how quickly Harry spoke to the neighbour / builder and let me know what happened. I felt heard.
ASB customer
Hannah is absolutely amazing. She has gone above and beyond to help me and has kept me informed throughout. She is a star. Kieron is a very good officer who shows compassion and enthusiasm in his work.
ASB customer
Harry was very understanding and made me feel at ease with the situation so I can try a live more comfortably in my own home. Lisa was very friendly and helped us and on the whole it is a lot quieter, in fact I am not sure that the people are still in the house. Felt like the complaint was handled seriously.
ASB customer
The dog mess was dealt with the very day we spoke on the phone. I'm really happy the mess is dealt with , and I appreciate your swift involvement in this matter.
ASB customer
This case must have been difficult as it appeared two families were alternately living at the premises. In turn, making a problem contacting them. This was handled very well by Harry and he provided a quick response to questions raised. Eventually succeeding to the chicken coop being dismantled and chickens and cockerel being removed. There were also the rats that neighbours complained about and they have been eradicated. A job well done.
ASB customer
Stress is a horrible disease and the whole continuous saga had made me quite ill. I just wanted to say thank you very much for taking out the time to talk to me in person. And even more so, to follow it up with Neighbourhood Services and send me additional information about the ownership of the verge, bushes, road etc of Scallows Road. That has been invaluable and seemed to have helped calm the situation down along with other information I’ve gathered. Unfortunately CAB seems impossible to contact over the phone, so I shall have to go in person when time permits. Thank you once again for your time and all the advice and information provided in person and in this email.
ASB customer
Kieron has been helping her with ASB from the neighbour above, drug related, at No 17. She said it had calmed down there and has been resolved for now although there are still comings and goings from people and the police have visited them twice in the past 2 weeks. She did however say that Keiron had been doing a great job.
ASB customer
Hate incidents and hate crimes
The table below has the number of hate incident reports received and responded to by the ASB team.