Antisocial behaviour team performance
We aim to provide an effective service to support any person experiencing antisocial behaviour. Your feedback helps us improve and ensure we are responding to the needs of the community. Please share your thoughts, whether positive or constructive, to help us improve our service.
Customer surveys
If you have contacted our service, but chose not to pursue your report or provide us with further information, please complete our customer service survey.
If you have had an open case with our ASB casework team, please complete our satisfaction survey.
Complaints
We may not always get things quite right and to be transparent with our customers we want to share our learning from any complaints we have received. The table below has the number of complaints received in the last six months and whether they were upheld.
Customer compliments
We want to share some compliments received for our ASB caseworkers, who have helped customers achieve resolutions.
Thank you to Kieron for everything that you’ve done. You have been brilliant every step of the way.
ASB customer
I was impressed how quickly Harry spoke to the neighbour / builder and let me know what happened. I felt heard.
ASB customer
I am most grateful to Hannah as she was very professional with dealing with my neighbours, she kept me updated checked in with me by phone. I am happy the situation has been resolved. Thank you
ASB customer
Very quick response to the situation and with follow ups as well.
ASB customer
Kieron kept me informed on the progress and it had improved.
ASB customer
Hate incidents and hate crimes
The table below has the number of hate incident reports received and responded to by the ASB team.
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