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The myCrawley self service portal, including all online forms will be unavailable for a few hours from 9am this Saturday 24 October for essential maintenance. We apologise for any inconvenience.

Paying Business Rates

If you pay by Direct Debit it will automatically come out of your bank on the 1st day of each month, this is the recommended method of paying Business Rates.
You can also pay:

  • Online, free of charge for most debit or credit cards
  • By Standing Order, BACS or CHAPS, ensure that your bank quotes your Account Reference Number for each payment or email a remittance advice to Accountancy Services
  • By calling 01293 438312 or 438738 at any time through our automated telephone payments system, ensure that you have your Account Reference Number to hand
  • By cash or cheque with our cashiers in the Town Hall (Monday-Friday, 9.30am-3.30pm)

Limited companies

Limited companies can pay their Business Rates via Direct Debit by completing this form and emailing it to the Rates team.


When an account balance is less than £100, the balance will be due in one instalment. Alternatively, when the balance is over £100 there is a minimum instalment of £50, as per The Non-Domestic Rating Regulations.

You can pay by instalments on the dates shown on the front of the bill. 

For a rate bill issued in March the default instalment scheme allows a maximum of ten monthly instalments from April to January.

However, you may request in writing to pay the annual rate charge over 12 monthly instalments from April to March rather than 10 instalments from April to January. 

Monthly instalment date for Business Rate payments is the 1st of each month.

Alternatively, in the case of an annual demand and if agreed in writing, you can make half-yearly payments for the current year on the 1 May and 1 October.

Copy bills

If you cannot find or recover current or historical documents, we can provide you with a copy document which may be a single bill or liability/billing/payment statement. 

We charge a £7.50 upfront fee for each copy which you can pay by debit or credit card. Email the Rates Team with the detail of the documents you are requesting and your contact details.