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Customer Service Adviser

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Grade: C/F
Salary: £20,771 - £26,542 per annum
Contract Type: Permanent, 37 hours per week

As first point of contact for customers regarding a range of council services, the Customer Service Advisers are vital to the efficient delivery of the Contact Centre service. The Customer Service Advisers aim to resolve all customer enquiries at the first point of contact where possible whether by telephone, e-mail or face-to-face. You will be part of an existing team of positive, organised staff who are committed to achieving and exceeding our customers’ expectations and therefore you should have:

You must be available to work a rotating shift pattern, Monday to Friday between 8.30am and 5.00pm, in order to meet Contact Centre requirements. Therefore we will not consider part time requests for this position. You should indicate your available hours in your application.

Employee benefits:

In return, we offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our way of working:

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

To apply:

Please click on the 'Apply Now' button above or the ‘Application Form’ link at the bottom of the page to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form.

For an informal conversation or further information regarding the role, please email Gary Pegram or call on 01293 438200.

Closing date: 22 September 2019
Phone Assessment Day: 27 & 30 September 2019
Proposed Interview date: 4 October 2019
Please Quote Reference: RC157

YOU MUST BE AVAILABLE FOR BOTH THE PHONE ASSESSMENT AND INTERVIEW DATES

 

01293 438000 hr@crawley.gov.uk click to email us
Human Resources & Organisational Development
Town Hall
The Boulevard
Crawley
West Sussex RH10 1UZ

Contact Us

tel: 01293 438000

email: click to email us

address:
Human Resources & Organisational Development
Town Hall
The Boulevard
Crawley
West Sussex RH10 1UZ

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