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Employ Crawley Customer Support

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Grade F
Salary: £23,694 - £25,731
Fixed Term Contracts until 31 March 2020

If the prospect of supporting others to improve their future, ambition and quality of life appeals, then we might have the job for you. There are two roles available, one 37 hour per week full time role and one 30 hour per week part time role. Please identify your preference for the full or part time post in your application form.

We are looking for people with superb communication and relationship building skills to form effective alliances with clients seeking support from our exciting Employ Crawley programme.

The programme, which is based in Crawley Library with outreach opportunities, has transformed the way local people access employment support, advice and training by bringing together key partners from all sectors.

As the front-facing role of the service, the Customer Support Officer is vital to the programme’s success. Through building rapport and forming good relationships you will identify clients’ gaps and barriers in order to provide strategic careers advice, including up-to-date employment and training advice as well as signposting them to supporting businesses and services.

Working with other organisations is a key element of this role as it will be your job to refer individuals to appropriate programmes or initiatives along with matching people to businesses and potential job opportunities, literally opening doors and improving lives.

You will need:

Your caseload will be varied and will include:

In return we can offer the opportunity to join a busy and friendly team and an attractive pension scheme.

This role will be predominantly based between the Town Hall and Crawley Library, with a requirement to travel to other locations when needed. The role will also be exempt from the flexible working scheme, in line with service hours.

If you would like an informal discussion about this role please contact Ana Maria Maddock, Employ Crawley Partnerships Officer, on 01293 438499.

Closing date: 6 January 2019
Proposed interview date: 16 & 17 January 2019
Please quote reference: EES27

Please note CVs are not accepted without an application form.

01293 438000 click to email us
Human Resources & Organisational Development
Town Hall
The Boulevard
West Sussex RH10 1UZ

Contact Us

tel: 01293 438000

email: click to email us

Human Resources & Organisational Development
Town Hall
The Boulevard
West Sussex RH10 1UZ

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