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Homelessness

How can I get help?

You can access the Assessment Centre via the online enquiries form , emailing Housing Options or by phoning 01293 438607. Please note we no longer offer a drop in service at the Town Hall.

What will happen when I ask for help?

You will be asked to complete a form regarding your housing situation

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You may be asked to come in for an appointment and/or bring proof of your housing situation

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If you are not eligible for assistance, not homeless or at risk of homelessness within 56 days, you will receive advice but we have no further duty towards you

If you are eligible for assistance and at risk of homelessness within 56 days we will have a duty to try to prevent your homelessness (within your own home or in alternative accommodation)

If you are eligible for assistance and homeless we will have a duty to try to relieve your homelessness (into alternative accommodation)

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We will create a Personal Housing Plan (PHP) with you that outlines the steps that you and the Council will take to try to prevent your homelessness

We will create a Personal Housing Plan (PHP) with you that outlines the steps that you and the Council will take to try to relieve your homelessness

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If you become homeless we will have a duty to try to relieve your homelessness (into alternative accommodation). We will review your PHP with you

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If we are unable to relieve your homelessness we will consider whether we owe you the main housing duty

Please note:

Duty to Refer

Certain public bodies have a duty to refer households who are homeless or threatened with homelessness within 56 days to the Council for advice and/or assistance. If you are looking to make a referral please complete the referral form and email it to us

Further information about the Duty to refer can be found at GOV UK

Privacy Notice

If you approach the Council as homeless or threatened with homelessness, we will need certain information from you to determine whether we owe you a legal duty under homelessness legislation. For information on how your data will be processed and shared, please read our Privacy Notice .

01293 438607 housing_options@crawley.gov.uk click to email us
Assessment Centre
Town Hall
The Boulevard
Crawley
West Sussex
RH10 1UZ

Contact Us

tel: 01293 438607

email: click to email us

address:
Assessment Centre
Town Hall
The Boulevard
Crawley
West Sussex
RH10 1UZ

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