What will happen when I ask for help?
You will be asked to complete a form regarding your housing situation
You may be asked to come in for an appointment and/or bring proof of your housing situation
If you are not eligible for assistance, not homeless or at risk of homelessness within 56 days, you will receive advice but we have no further duty towards you
If you are eligible for assistance and at risk of homelessness within 56 days we will have a duty to try to prevent your homelessness (within your own home or in alternative accommodation)
If you are eligible for assistance and homeless we will have a duty to try to relieve your homelessness (into alternative accommodation)
We will create a Personal Housing Plan (PHP) with you that outlines the steps that you and the Council will take to try to prevent your homelessness
We will create a Personal Housing Plan (PHP) with you that outlines the steps that you and the Council will take to try to relieve your homelessness
If you become homeless we will have a duty to try to relieve your homelessness (into alternative accommodation). We will review your PHP with you
If we are unable to relieve your homelessness we will consider whether we owe you the main housing duty
Certain public bodies have a duty to refer households who are homeless or threatened with homelessness within 56 days to the Council for advice and/or assistance. If you are looking to make a referral please complete the referral form and email it to us
Further information about the Duty to refer can be found at GOV UK
If you approach the Council as homeless or threatened with homelessness, we will need certain information from you to determine whether we owe you a legal duty under homelessness legislation. For information on how your data will be processed and shared, please read our Privacy Notice .
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