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Taxis and Private Hire

Taxi rank

Taxis and Private Hire vehicles are an important transport service for the local community. The drivers, vehicles and operators are regulated under the Town Police Clauses Act 1847, Local Government (Miscellaneous Provisions) Act 1976, and other smaller pieces of legislation.

What’s the difference between Hackney Carriages and Private Hire Vehicles?

The term taxi is commonly used to describe Hackney Carriages and Private Hire Vehicles but they are actually different. For example only Hackney Carriages can wait at a taxi rank or be stopped in the street and these vehicles can be identified easily in Crawley as they must be white in colour or be in the style of a London taxi. The fares Hackney carriages can charge are also regulated by the Council. In contrast Private Hire Vehicles must be pre booked through a Private Hire Operator and the charges are not subject to any controls. This means they cannot be stopped in the street (hailed) and the fare that is paid is an agreement made when the journey is booked so it is a good idea to ask for a quote.

Taxi and Private Hire Policy

Crawley Borough Council is responsible for regulating:

We have a legal duty to ensure those who work in the taxi trade are fit and proper persons to hold such a license. Before a license is issued all drivers are subject to checks for criminal records and their medical history and all vehicles are subject to mechanical tests at least once per year. Checks on drivers and people who have private hire operators’ licenses are also rechecked on a periodic basis.

To improve the standards and make the process of regulating taxis clearer for the public and those working in the trade the Council has recently developed and approved a taxi policy that comes into effect from the 1 September 2015. The taxi policy contains information about procedures and standards for hackney carriage and private hire vehicles. It also contains legal requirements, enforcement and guidance on criminal convictions.

The Council will keep this policy under regular review and continue to work with representatives of the taxi trade and other stakeholders to ensure the service to the public is maintained at high standard. You can read the policy by clicking on the link below:

Data Protection and GDPR

The Law on Data Protection is changing with effect from 25 May 2018 with the implementation of the General Data Protection Regulation (GDPR).

What is the General Data Protection Regulation?

GDPR is a regulation in EU law on data protection and privacy for all individuals within the European Union. It aims to give you control over your personal data that the government and other organisations store about you.

The UK government is currently working on a replacement for the Data Protection Act 1998. Further information can be found on our main Data Protection and GDPR page.

Your Rights

When you hire a taxi or pre-book a private hire vehicle you have certain rights. These are:

Hackney Carriage Byelaws

Passengers should refer to the fare chart to see if the correct fare is being charged. The meters are checked for accuracy by the Council.


Drivers' licences are only issued by the Council after the driver has been checked to ensure that he/she:

For more information please see Private Hire Driver Licence Conditions or the Taxi and private hire guidance notes relating to an application for a Hackney Carriage and Private Drivers Licence

Taxi Drivers change of details form .

Wheelchair Accessibility

Wheelchair accessible vehicles can be found at any of the council’s taxi ranks and can be pre-booked by some of the private hire operators and taxi proprietors.

The main private hire licensed operators in Crawley that may be able to provide wheelchair accessible vehicles can be contacted on the following numbers:

Some Hackney Carriage Proprietors advertise their phone numbers on their vehicles and these can be found on any of the town’s taxi ranks. You can also view a list below with some of the proprietors telephone numbers.

Individual Drivers with wheelchair accessible vehicles

In Case of Complaint

Who to contact with details of your complaint:

The Taxi Licensing Office, The Town Hall, The Boulevard, Crawley, West Sussex, RH10 1UZ.

Telephone: 01293 438944 Fax: 01293 438937 Email Taxis

(01293) 438944 (01293) 438937 click to contact us
The Taxi Licensing Office
The Town Hall
The Boulevard
West Sussex RH10 1UZ

Contact Us

(01293) 438944

fax: (01293) 438937

email: click to contact us

The Taxi Licensing Office
The Town Hall
The Boulevard
West Sussex RH10 1UZ

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