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Finding a home

Housing Register

To join the Housing Register you will need to call us on 01293 438608.

If you can answer yes to the following questions, you are likely to able to join the register:

Are you eligible?

The answer is likely to be yes if any of the following apply:

  • You are a UK national
  • You have EEA worker status
  • You have a family member of an EEA worker
  • You are from outside of EU and have ‘indefinite leave to remain’ or ‘limited leave to remain but with recourse to public funds’
Do you have a five year local connect to Crawley?

The answer is likely to be yes if:

  • You have lived in Crawley continuously for the last five years
  • You have held permanent employment in Crawley for the last five years
  • You have immediate family who live in Crawley and have done so for the last five years
Are you in housing need?

The answer is likely to be yes if you can demonstrate one or more of the following:

  • You have medical issues that are affected by your housing situation
  • You are overcrowded in current residence
  • You want to downsize
  • You are fleeing domestic abuse
  • You are aged 60 or over and want sheltered/extra care accommodation
  • Your home is in disrepair
  • You are a serving/former member of the armed forces
  • You are owed a duty under homelessness legislation

Applying to the Housing Register

If eligible, you will be given a priority housing date (usually the date you applied) and a priority banding:

  • A+ = emergency priority
  • A = very high priority
  • B = high priority
  • C = medium priority
  • D = low priority

If you are assessed as either band C or D will not be accepted onto the Housing Register, you will receive a letter explaining why your application has been rejected. Unless your circumstances change, future applications to the housing register are likely to be rejected.

Bidding on properties

Properties are advertised on a weekly cycle from Monday to Thursday.

  • You can view property details and bid online via HomeChoice
  • You can bid in person using the self-service machines at the Town Hall
  • If you are over the age of 60, or have mental and/or physical health issues that make bidding difficult, you can use the autobid system

You will receive a maximum of two offers of accommodation, therefore please ensure that you only bid on properties that you want to live in.

Households owed a duty under homelessness legislation are placed on autobid for all areas of Crawley (unless one or more areas are unsuitable for safety reasons) and are made one offer of accommodation only.

Offer process

Properties are allocated in accordance with our Allocations Policy (INT012189). Bids are ranked by the highest banding then the earliest priority housing date. This ensures that those in greatest housing need are offered housing first.

Offers of housing are made by phone. If you are unsuccessful, or officers are unable to contact you, it will not count as one of your offers.

If you are offered a property you will be given the opportunity to view it before signing a tenancy agreement. Should you view the property and then refuse it, it will count as one of your offers.

Refusing an offer

All offers of accommodation must be suitable and meet the needs of your household. If a property is not suitable it will not be counted as an offer.

If adaptations are required but the property is unable to be adapted, the property will not count as an offer. Refusing a property on grounds other than suitability will count as one of your offers.

Refusing two offers of housing (or one if you are owed a duty under homelessness legislation) will result in your housing register application being closed and you will not receive any further offers of housing. It will also affect any future applications to the housing register.

Common questions

How long am I likely to wait for housing?

Average waits are between 6 months to 3 years, but can take much longer.

Your wait for housing will be dependent on your banding, priority housing date, and the type and size of property you are bidding for. Some properties are in very high demand (two bedroom houses), whereas others may not be in such high demand but there are less properties available (four bedroom houses).

HomeChoice shows the banding and priority housing date of households that have successfully bid for properties. It also shows your queue position when bidding for properties. Both will help you determine the likely wait for a property.

The autobid system places bids at midnight on Thursdays. If you have checked your queue position before this time it may change after the automatic bids have been placed.

What if my circumstances change?

It is important that you notify your Housing Needs Officer if your contact details or circumstances change.

•    You can change your contact details online via HomeChoice
•    You can email your Housing Needs Officer details about changes in circumstances